The benefits (and drawbacks) of keeping web and print separate

By Joshua BentonJan. 14, 2009  /  11:57 a.m.  

The New York Times’ Derek Willis left a critical comment on our Washington Post post that’s worth a look. An excerpt:

…the fact that WPNI was setup separate from the Post did yield many benefits for washingtonpost.com. Having worked at both places, I know and respect the leaders of both. But there is no way — zero chance — that washingtonpost.com would have been permitted to try many of the things it did (some of which failed) had it been run by the editors of the paper. That freedom, which in my experience Don Graham did quite a bit to guard, was essential in the ability to attract talented people and allow them to do innovative things. To simply state that the arrangement “has never served the Post well” may accurately reflect the opinion of some of my former colleagues at the paper, but it does not accurately reflect reality.

He also points to this post by Ryan Thornburg echoing some of the same ideas. I certainly take his point, which makes a lot of sense. There’s a good reason companies seeking innovation often use a skunk works model to segregate some of its people.

But I think what we talk about when we talk about “merging” print and online newsrooms covers a lot of ground: geography (where the offices are located), culture (the web side’s identity as a separate entity), resources (the duplication of effort created by having some jobs done on both sides of the river), command-and-control (who gets to direct or coordinate all those resources), and more.

As an outside observer — and as someone who used to work for a newspaper that has vacillated back and forth between separate and united arrangements for web and print — it seems to me you have to judge whether the benefits you get on the culture end outweigh the drawbacks from the other areas. I suspect that, were I working there, I’d value the former more. I’m not sure, though, that’s the same conclusion one would reach if one were (a) on the print side, (b) in management, or (c) a stockholder in WPO.

Management profs far wiser than I have written a lot about the benefits and risks of skunk works. And one of the risks is that, no matter what great work may be done in that separate entity, the separation can make it harder to transfer that work back to the rest of the organization.

Yes, I’m sure there were projects that were only possible because the washingtonpost.com people were separate from the newsroom. But I’d also bet there would have serious benefits to having them in the newsroom — like infecting print people with some of the culture the web people had developed. In Dallas, where I worked, the web people were stationed for years in a separate building several blocks away. We never, ever saw them. And that made it easier, I think, to view what they were doing as part of a mission separate from our own. We didn’t think webby thoughts as often as we would have if they’d been a few desks away instead of a few blocks. It created a low level of hostility between the two sides, neither of which saw as much value in the other as they could have, and it set them up as competitors for resources, for management love, and so on.

I know a lot of web people who view their print brethren as hopelessly backwards, as horse-and-buggy types circa 1920. And in many cases, they’re right. But one could argue one of the responsibilities of the web side these past few years has been to prevent that — to be part of the modernizing process of the print side. And I’d argue that keeping web and print separate created artificial roadblocks for that process — even if it did make it easier for great work and experimentation to be done in the web side.

In any event, thanks to Derek for presenting the countering point of view and for giving me an excuse to write something about this — he’s got an important perspective that you should hear. Even if the Post and other newspapers are moving toward unity, he’s definitely right — the old arrangement was not without advantages.

This entry was written by Joshua Benton, posted on January 14, 2009 at 11:57 am, and tagged , , , , , , . Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback.


4 comments:

  1. Derek Willis at 12:20 pm, January 14, 2009

    I agree that merger talk does cover a lot of ground (or should). I also agree that you do have to judge the benefits and drawbacks of any arrangement. My original comment was motivated by the fact that the initial post on this topic did *neither* of those things. It didn’t say a word about culture, and it didn’t judge any of WPNI’s accomplishments.

     
  2. Kirk LaPointe at 10:44 pm, January 14, 2009

    In our experience here at The Vancouver Sun, the integration of print and online has far outweighed any benefits of sustaining two specific (if excellent and passionate) production teams. One plus one equals more than two.
    The journalism is developed without silos and with the next needed platform in mind. Each culture helps the other.
    And in newsrooms with unions and collective agreements, it’s necessary to train and provide opportunities for the incumbents. Like the craft itself, they have to be bridged to digital media, and an integrated newsroom best effects this.

     
  3. Ryan Thornburg at 10:23 am, January 23, 2009

    I want to reiterate that I think news organizations need both tight integration and some separation. And I don’t think it has as much to do with online as it does experimentation. I feel the same way about WPNI as I do about Express, the Post Co’s free commuter tab.

    If you think of a Venn diagram with the mothership and the outposts, I think you see a natural movement where the mothership moves so that it encompasses more of the outpost. It’s size doesn’t change, it just moves location on the X,Y axes.

    So that means two things: the mothership is naturally going to give up some print “stuff” as it adds more online “stuff” to its portfolio. But the outposts need to move, too, so that no greater percentage of them get enveloped by the mothership.

    If someone wants to animate this for me, I’d be much obliged… I’m drawing air circles here that none of you can see…

     

Trackbacks:

  1. On Keeping Web and Print Separate « Predicate, LLC | Editorial + Content Strategy at 8:27 pm, November 8, 2009

    [...] Yes, I’m sure there were projects that were only possible because the washingtonpost.com people were separate from the newsroom. But I’d also bet there would have serious benefits to having them in the newsroom — like infecting print people with some of the culture the web people had developed.via The benefits (and drawbacks) of keeping web and print separate » Nieman Journalism Lab »… [...]

     

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