How an errant vowel sent 3 million people to The Wichita Eagle, and why the paper couldn’t cash in

By Zachary M. SewardMarch 18, 2009  /  5:57 p.m.  

The Wichita Eagle’s Kansas.com was the 15th-most-visited American newspaper site in February, according to Nielsen Online. That’s remarkable, considering that the Eagle has never previously cracked the top 30.

What happened? A prominent link on Yahoo’s front page February 13 caused an astounding wave of traffic to the Eagle’s 389-word story about a student who caught an embarrassing error on the state writing test. (An essay prompt referred to “the omission of greenhouse gases,” enough to emit a scream from any orthographer.)

In a single afternoon, the Yahoo link sent roughly 3 million unique visitors to Kansas.com — which typically draws no more than 800,000 uniques per month, Nick Jungman, the site’s deputy editor for interactive news, told me today. That was enough to send the Eagle’s traffic numbers zooming past its rival three hours to the northeast, The Kansas City Star.

“All of a sudden,” he said, “we were just flooded.”

But while it was a banner day for the Eagle, it wasn’t particularly outstanding for the site’s banner advertising. The huge wave of Yahoo traffic generated just “a few thousand dollars” in extra revenue, according to Jungman.

Like most commercial websites, Kansas.com runs dirt-cheap remnant advertising when its traffic exceeds expectations in order to fill the space without wasting local advertisers’ money. For a local news site that occasionally attracts national attention, the spikes are nearly impossible to significantly monetize. One study found the average CPM for a news sites’ remnant advertising in the fourth quarter of 2008 was $0.34 — that is, for every 1,000 people who saw an ad, the site was paid 34 cents.

The Eagle’s experience is a reminder of how wide a gulf sits between the high-end advertising on highly trafficked blog networks like Gawker Media and the scrap heap that often runs on local blogs and news sites. I wonder if McClatchy, owner of the Eagle and 29 other daily newspapers, could take advantage of its own network. Surely, at least once a week, a McClatchy news site experiences unusually heavy traffic. What if the company’s ad servers were agile enough to direct some sort of national — and more lucrative — ad sale to whichever site just hit the front page of Digg?

Despite the missed revenue, Jungman said the traffic was valuable because it brought an energy boost to the newsroom and could have put the newspaper, which doesn’t circulate far beyond Wichita, on the radar of “a few people who might really like our site but didn’t know we exist.” He said the Eagle’s servers, which are handled by McClatchy, held up fine.

Jungman said the Eagle regularly reaches out to Yahoo and other popular sites “when we have some interesting, fun story that might be of interest to them.” For the test article, interactive content editor Lori O’Toole Buselt sent an email to Yahoo News along with a picture of the beaming 17-year-old who caught the spelling error. Another piece on the site last month — a story on the state’s plan to delay income-tax refunds — picked up half a million visitors after catching the attention of sites like the Drudge Report and Perez Hilton, who wrote a quick blog post entitled, “The State of Kansas Is Effed!”

“I’m not above, on occasion, sending an email to Drudge,” Jungman said.

(Perhaps ironically, at this writing, the link to the income-tax story is broken. So someone searching for “kansas delay tax returns wichita eagle” would instead be directed to all the many blog posts commenting on the story. Or they could check out the 26 web sites that appear to have copied-and-pasted the entire Eagle story onto their own servers.)

All told, Jungman said the Eagle had 4.97 million unique visitors in February. Nielsen Online, which is widely criticized for the inaccuracy of its statistics but generally reliable for relative measurements, put the Eagle’s traffic at 2.78 million uniques. Compete.com says 1.94 million. Quantcast, 4.2 million.

According to the Eagle’s servers, they eclipsed the site’s previous high of 4.5 million uniques in May 2007, when a tornado wiped out the town of Greensburg, Kansas. “That was mostly people looking at our photos of the destruction,” Jungman said.

This entry was written by Zachary M. Seward, posted on March 18, 2009 at 5:57 pm, and tagged , , , , , , , , , , , . Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback.


11 comments:

  1. JOgle at 6:14 pm, March 18, 2009

    Actually, that was a tornado that wiped out Greensburg. Kansas is a bit far inland for hurricanes.

     
  2. Joshua Benton at 6:18 pm, March 18, 2009

    Oops — sorry about that. Fixed.

     
  3. Alan Jacobson at 10:19 pm, March 18, 2009

    Nice job of reporting and explaining why Wichita got that traffic spike.

     
  4. Michael D at 1:44 am, March 19, 2009

    This happens to sites everyday Zachary but you did a great job explaining the experience in detail. Trick is to get that traffic rolling in daily (or at least more frequently) and like you said, develop a more lucrative method of monetization. As a news webmaster, I look forward to seeing more stories like these.

     
  5. Eddie at 11:22 am, March 19, 2009

    Shouldn’t any decent ad network service be running geo targeting thus avoiding this problem?

     
  6. Tan The Man at 2:18 am, October 15, 2009

    I like how the story is about Yahoo! but you still link to Google…

     

Trackbacks:

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  4. Link from Yahoo breaks traffic records at New York Times » Nieman Journalism Lab at 12:56 pm, June 26, 2009

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  5. Why can’t news organizations monetize traffic spikes? « Explorations in New Media from the Schieffer School of Journalism at TCU at 12:57 pm, December 4, 2009

    [...] media companies to enter into deals with those who are sending the links, such as the one proposed here, to attempt to monetize this traffic? And what solutions can the advertising industry deliver to [...]

     

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