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Nieman Journalism Lab
Nieman Journalism Lab
Pushing to the future of journalism — A project of the Nieman Foundation at Harvard

Corrections are bug reports

The real payoff of Rebooting The News — the weekly collaboration between journalism professor Jay Rosen and programmer Dave Winer hasn’t been so much that Dave is starting to think like a journalist, but that Jay is thinking more and more like a geek:

“One of the features of a rebooted news system would actually be borrowed from the tech world. And it’s the notion of bug catching, which is a very useful thing that programmers regard as normal. ‘If you help us catch a bug — if you point it out — that’s good, because it helps us make the program better.’ There’s no way to catch all the bugs before you release a piece of software. You need users to help you out. For some reason, that attitude has never been part of professional journalism.

“Even though there are such things as corrections, and they do occasionally appear, it’s actually more of a problem when you point out a bug in journalism, than a good thing. I regard this as a defect in the culture of the profession. And it’s something we really saw on display over the past week or so in the case of Maureen Dowd.”

                                   
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Ken Doctor    February 8, 2012
In the Bay Area, in Los Angeles, in San Diego — the traditional boundaries of California journalism are shifting fast.
  • http://www.danielbachhuber.com/ Daniel

    So… who’s going to build it?

  • http://www.timwindsor.com/ Tim Windsor

    Hadn’t thought of this until your question, but there are lots of bug-tracking systems out there already. Yes, they’re optimized for software bug-reporting, but they could easily be adopted for usage in an editorial environment.

    http://www.dmoz.org/Computers/Software/Configuration_Management/Bug_Tracking//

    That said, the simplest answer is to use comments and email for the conversation. News stories could also explicitly solicit feedback on their accuracy and the resulting email could include a link back to the story in question to speed the internal workflow. We had such a system at The Baltimore Sun years ago, and it worked like a charm. Online editors, section editors and the bylined reporter would all get a copy of the comment as soon as it was submitted.

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