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Nieman Journalism Lab
Pushing to the future of journalism — A project of the Nieman Foundation at Harvard

“Like,” “share,” and “recommend”: How the warring verbs of social media will influence the news’ future

It appears that Facebook has settled on a central metaphor for the behavior of its 600 million users.

See an interesting article? Want your friends to see it too? Facebook’s offered up two primary verbs to bring action to that formless desire: “Share” and “Like.”

But the writing’s been on the wall for “Share” for some time. Facebook seemed to abandon development on “Share” in the fall. And on Sunday, Mashable reported that the remaining functionality of “Share” is being moved over to the much more popular “Like” button. (Clicking “Like” on a webpage will now post a thumbnail and excerpt of it on your Facebook wall, just as “Share” used to do. The old “Like” behavior made the links less prominent. It’s actually a pretty big deal that will likely lead to stories spreading more readily through Facebook.)

But I’m less interested in the details of the implementation than the verbs: sharing (tonally neutral, but explicitly social) has clearly lost to liking (with its ring of a personal endorsement).

There’s actually a third verb, “Recommend.” Unlike “Share,” it’s not its own separate action within FacebookWorld; it’s just “Like” renamed, with a less forceful endorsement. But it lives deep in the shadow of “Like” everywhere — except on traditional news sites, which have tended to stay far away from “Like.” I just did a quick scan of some of the web’s most popular news sites to see what metaphor they use to integrate with Facebook on their story pages.

“Share”: Los Angeles Times, ProPublica, Talking Points Memo, Reuters, ESPN, The Guardian.

“Recommend”: MSNBC, CNN, New York Times, New Yorker, Washington Post, Globe and Mail, Le Monde, El Pais, Newsweek, Telegraph, CBC.

“Like”: Gawker, Politico, Slate, Wired, Time, Wall Street Journal.

Both “Like” and “Share”: Huffington Post, Chicago Tribune.

Now, that’s an unscientific sampling. And, among those who use “Share,” some might have preferred the different functionality (although that difference has now disappeared). But looking at those names, it seems to me that many more traditional news organizations are uncomfortable with the “Like” metaphor that has become the lingua franca of online sharing. The “Likers” are more likely to be Internet-era creations; news orgs that existed 30 years ago tend toward the more neutral choices. (With a few exceptions.)

And that’s understandable: Newsroom culture has long been allergic to explicitly connecting the production of journalism and the expression of a reader’s endorsement. (Just the facts, ma’am!) And “Like” is awkward. When I click a button next to a story, does that mean I like the fact that “Tunisian Prime Minister Resigns,” or that I like the storyTunisian Prime Minister Resigns“? But there’s no doubting the appeal of “Like,” which feels like a vote when “Share” mostly feels like work.

Facebook hasn’t announced that “Share” buttons will stop working any time soon, and there’s always “Recommend” sitting there as a milquetoast alternative for the emotion-squeamish. (Although technically “Recommend” presents most the same problems as “Like” — it can still be read as a fuzzy endorsement.) But there’s a bigger issue here, as news organizations — many of them traditional bringers of bad news — have to adjust to an online ecosystem that privileges emotion, particularly positive emotion.

Emotion = distribution

I can tell you, anecdotally, that for our Twitter feed, @niemanlab, one of the best predictors of how much a tweet will get retweeted is the degree to which it expresses positive emotion. If we tweet with wonderment and excitement (“Wow, this new WordPress levitation plugin is amazing!”), it’ll get more clicks and more retweets than if we play it straight (“New WordPress plugin allows user levitation”).

For harder data, check out some work done by Anatoliy Gruzd and colleagues at Dalhousie University, presented at a conference last month. Their study looked at a sample of 46,000 tweets during the Vancouver Winter Olympics and judged them on whether they expressed a positive, negative, or neutral emotion. They found that positive tweets were retweeted an average of 6.6 times, versus 2.6 times for negative tweets and 2.2 times for neutral ones. That’s two and a half times as many acts of sharing for positive tweets. (Slide deck here.)

Facebook’s own internal data, looking at major news sites’ presence within Facebook, found that “provocative” or “passionate” stories generated two to three times the engagement of other stories.

Or take the Penn study by Jonah Berger and Katherine L. Milkman of The New York Times’ most emailed list. It found that “positive content is more viral than negative content,” but noted that it’s actually as much about arousal (speaking emotionally, not sexually) as anything. Content that you can imagine someone emailing with either “Awesome!” or “WTF?” in the subject line gets spread.

Social media as the new SEO

Here’s the thing: The way that news gets reported and presented is influenced by economic incentives. When publishers realized that Google search traffic was a big driver of traffic, you saw punny headlines swapped for clots of “keyword-dense” verbiage and silly repetitive tag clouds — all trying to capture a little bit more attention from Google’s algorithm and, with it, a little more ad revenue.

But I believe we’ll soon be at a point where social media is a more important driver of traffic than search for many news organizations. (It certainly already is for us.) And those social media visitors are already, I’d argue, more useful than search visitors because they’re less likely to be one-time fly-by readers. As people continue to spend outrageous amounts of time on Facebook (49 billion minutes in December), as Twitter continues to grow, as new tools come along, we’ll see more and more people get comfortable with the idea that their primary filter for news will be what gets shared by their friends or networks.

And that means a phrase like social media optimization will mean more than just slapping sharing buttons on your stories and telling your reporters to check in on Twitter twice a day. It’ll also mean changing, in subtle ways, the kinds of content being produced to encourage sharing. I’m not saying that’s a good thing or a bad thing — just that it’s the natural outcome of the economic incentives at play.

Does that just mean more listicles? Maybe. But I’d argue that, on the whole, figuring out how to make people want to share your work with their friends generates a healthier set of incentives than figuring out how to manipulate Google’s algorithm. Providing pleasure — pleasure that someone wants to share — is not an inappropriate goal. And when you broaden out beyond “positive emotions” to the idea of driving arousal or stimulation — positive or negative — the idea starts to fall a little more neatly into what news organizations consider their job to be.

Let’s be clear: I’m not saying that news orgs should become engines of happy stories or only focus on the most outrageous or enticing news. Their mission can’t be channeled exclusively in that direction. I don’t know what it will look like for a quality news organization to focus on making more sharable journalism; it’ll be up to the very smart people who work at them to figure out how to do that while defending their brand identities. But I do know that the role of social media is going to keep increasing, and with it will come increased economic pressures to maximize for it. They may not “Like” or “Recommend” it, but I suspect it’s a fate they’ll all, er, “Share.”

                                   
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  • http://twitter.com/ed_han ed han

    I’m not sure I agree with the premise that recommend is a softer version of like or endorsement. On the contrary, I find the connotations of inverted magnitude. If I “like” something, it’s OK. But if I “recommend” something, that bears the full force of my stamp of approval.

    I think “like” is more popular just because it’s one syllable and a measly 4 letters, to be honest.

  • http://twitter.com/ed_han ed han

    I’m not sure I agree with the premise that recommend is a softer version of like or endorsement. On the contrary, I find the connotations of inverted magnitude. If I “like” something, it’s OK. But if I “recommend” something, that bears the full force of my stamp of approval.

    I think “like” is more popular just because it’s one syllable and a measly 4 letters, to be honest.

  • http://twitter.com/ed_han ed han

    I’m not sure I agree with the premise that recommend is a softer version of like or endorsement. On the contrary, I find the connotations of inverted magnitude. If I “like” something, it’s OK. But if I “recommend” something, that bears the full force of my stamp of approval.

    I think “like” is more popular just because it’s one syllable and a measly 4 letters, to be honest.

  • http://twitter.com/ed_han ed han

    I’m not sure I agree with the premise that recommend is a softer version of like or endorsement. On the contrary, I find the connotations of inverted magnitude. If I “like” something, it’s OK. But if I “recommend” something, that bears the full force of my stamp of approval.

    I think “like” is more popular just because it’s one syllable and a measly 4 letters, to be honest.

  • http://www.facebook.com/profile.php?id=61409275 Tom Trewinnard

    And Nieman Labs offers none of the above for articles!

  • http://www.niemanlab.org/ Joshua Benton

    True! (Check back later this week, though.)

  • http://www.niemanlab.org/ Joshua Benton

    Good point, Ed. For me, like implies enjoyment, whereas recommend implies something a little more broccoli-like. You might recommend going to the dentist every six months, but you wouldn’t necessarily like it. But it could go both ways.

  • http://twitter.com/angelamlee Angela M. Lee

    What about “Important?”

  • http://twitter.com/angelamlee Angela M. Lee

    What about “Important?”

  • http://twitter.com/angelamlee Angela M. Lee

    What about “Important?”

  • http://www.currybet.net Martin Belam

    I have a slide I use in one of my presentations, of the Daily Express website carrying breaking news of a shooting spree in Cumbria in the North-West of England. Just above the copy it has the Facebook message “Be the first of your friends to like this”. That ends the argument for me about whether it is the right word for a news site.

  • http://www.currybet.net Martin Belam

    I have a slide I use in one of my presentations, of the Daily Express website carrying breaking news of a shooting spree in Cumbria in the North-West of England. Just above the copy it has the Facebook message “Be the first of your friends to like this”. That ends the argument for me about whether it is the right word for a news site.

  • http://www.currybet.net Martin Belam

    I have a slide I use in one of my presentations, of the Daily Express website carrying breaking news of a shooting spree in Cumbria in the North-West of England. Just above the copy it has the Facebook message “Be the first of your friends to like this”. That ends the argument for me about whether it is the right word for a news site.

  • http://twitter.com/angelamlee Angela M. Lee

    What about the use of “Important” as a button for a more emotional-neutral way of emphasizing the importance of journalistic information?

  • http://twitter.com/adambockler Adam Bockler

    I agree. Like is a really easy term and probably Facebook’s most popular, but you just can’t Like some things.

    But I think this article hits on a lot of points in one short article. Excellent work, as usual, Joshua.

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  • http://twitter.com/LibrarianLaks Laksamee Putnam

    Interesting and relevant. I have noticed alot of subtle changes in the language used as things become more standardized. It does bug me now when I look for a way to share something and it’s in a different place for every website/blog/etc

  • Dick Tofel

    Very smart piece, Josh. At ProPublica, we looked carefully at this a while back and opted for “share” because of the greater functionality, which we believe encouraged viewing by friends of the sharer. We’ll be looking now at perhaps switching back to “like” because– with the the functionality now identical — its semantic effect may be stronger, i.e., as you indicate, people may be more likely to “like” than to “share”. Most interesting, of course, are your observations about the medium-term implications of this, and of the increasing doubts about the long-term efficacy of SEO. SEO, of course, is ultimately the enemy of search, the goal of which has always been to locate what the reader seeks, not what the publisher wants them to see. But that’s (sort of) another subject…

  • http://www.facebook.com/profile.php?id=61409275 Tom Trewinnard

    Good stuff. Looking forward to it :)

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  • http://www.facebook.com/serepon Serepon Sergey

    А по русски….

  • http://twitter.com/ed_han ed han

    I think that there’s a certain fudge factor when it comes to words and the connotations they have: the ways in which we all use language are at least somewhat idiosyncratic, to be sure.

    I didn’t meant to detract from your larger point, though, re: the scope of change this new functionality on FB represents. And I do like the rest of your blog entry: I apologize, I ought to have said as much in my first comment.

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  • http://madarchitect.blogspot.com/ MadArchitect

    One way that news orgs seem to be channeling traffic from social media portals to their own content is through their affiliated blogs. The blogs are allowed (if not encouraged) to provide more emotionally-connected commentary on stories, and typically end with a link to the news org’s more traditional, straight-faced account of the event in question. Readers arrive at the blog from links provided by their friends on social media or link aggregators, and (hopefully) follow through to the more factual article behind the blog. I’d expect to see that strategy expanded by most news orgs as social media comes to wield more influence over Web traffic.

  • http://twitter.com/greerjacob Jacob Greer

    I honestly believe the reason for choosing Like over Share or Recommend is that if you Like something, you essentially become a fan of it and become part of that thing’s social graph. Which means that if you like Coco-Cola, you’re now a fan of it on the Coca-Cola page, liking it also allows them to see some of your information in the social graph and to post new advertisement-type updates in your Facebook News Feed.

    The problem with Share is that it just shares something on your feed temporarily, Facebook isn’t currently quantifying the shares.

    Recommend will probably stick around, it’s like you are suggesting that someone Like something and then they become a part of that Page.

  • http://www.niemanlab.org/ Joshua Benton

    That’s true if you “Like” something on a Facebook Page — like the Coca-Cola page (or facebook.com/niemanlab, hint hint). But it’s not true of liking an individual story or even an individual Facebook News Feed item — those don’t tie you into getting updates from that entity from that point on, I believe.

  • Grateful Fred

    If I read a news item about some ghastly event, how do I “like” it? Similarly, I might like reading an interviewee’s perspective, but disagree with the perspective. If I “like” the interview, that implies that I agree with what was said in the interview.

    Even South Park got into the act a few weeks ago. If I announce bad news to my social network friends, is it appropriate for them to “like” it?

    This is a very important topic. We need more specific words such as “important”, “recommend”, “share”, “interesting”, “don’t like”, “not interested”, etc. Facebook’s prerogatives cannot be allowed to dictate how we respond to news and opinions.

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  • http://www.lagrangianpoints.com Jim Haughwout

    Sadly or ironically–depending on your literary bent–it is less important what the word “is” vs. the indication that the item you are reading inspired you to take action to share/like/recommend/rate/etc it.

    This simple step creates enormous value for advertisers:

    1) Reading something measures ‘Light’ interest (i.e., just an ad impression)
    2) ‘Liking’ something requires you to act. It is a quick measure of ‘Moderate’ interest
    3) ‘Commenting’ in something requires thought, action and time. It is a measure of strong interest (either positive or negative).

    By simply counting impressions vs. impressions with Likes vs. impressions with Comments and assigning simple weights (e.g., 1, 3, 5 ‘Olympic medal points’) you can easily differentiate which content is generating high levels of engagement. This is enormously powerful for advertising and the like–and why the FB ‘Like’ is SO ground-breaking.

  • http://www.lagrangianpoints.com Jim Haughwout

    Sadly or ironically–depending on your literary bent–it is less important what the word “is” vs. the indication that the item you are reading inspired you to take action to share/like/recommend/rate/etc it.

    This simple step creates enormous value for advertisers:

    1) Reading something measures ‘Light’ interest (i.e., just an ad impression)
    2) ‘Liking’ something requires you to act. It is a quick measure of ‘Moderate’ interest
    3) ‘Commenting’ in something requires thought, action and time. It is a measure of strong interest (either positive or negative).

    By simply counting impressions vs. impressions with Likes vs. impressions with Comments and assigning simple weights (e.g., 1, 3, 5 ‘Olympic medal points’) you can easily differentiate which content is generating high levels of engagement. This is enormously powerful for advertising and the like–and why the FB ‘Like’ is SO ground-breaking.

  • Asd

    And you might actually want to share something you don’t like…

  • http://twitter.com/FrancisLiu Francis Liu

    I hope that your belief in social media optimisation won’t reduce the quality of general SEO. I honestly hope that the future doesn’t put a higher priority on recommendations/likes through social channels that other more traditional methods.

    Some people in my social networks I will follow for specific types of news. But it’s not their recommendations that I’m after. I’m just after their eyeballs, between us we cover a much higher number of articles, and a much wider range of material that we can by ourselves. Having said that, the filtered news that I get through them, I then re-filter myself before passing it along. However, I get the bulk of my news from the various professional news collectors (ie, the NY Times, the Register, etc) without filtering.

    I’m sure that news organisations are trying to re-invent themselves, but I don’t think they will can blindly go down the “social media click-throughs drives our content” model. If you follow this train of thought to a reasonable ending, many more news organisations will become tabloids ala News-of-the-world. Goodbye serious journalism as one chases eyeballs.

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  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • http://www.facebook.com/people/JayVe-Montgomery/787923541 JayVe Montgomery

    ‘Share’ allows my opinion to be attached to the story. I hate liking social injustices and don’t choose ‘like’ when there is no ‘share’, I just find the story elsewhere, where there’s a ‘share’. I hope others would do the same. Words have meaning, yours and the ones imposed by Facebook..

  • Anonymous

    Great article on a subtle and important topic, Josh.

    When I think about the emotional response I want my stories to create, I often come back to a single word: curiosity. I want people to come away with a sense of wonder at the world and the society they live, good or bad, and a strong desire to know more.

    I offer this as a hopeful example of the kinds of emotional responses that it might be appropriate for a newsroom to encourage. I’m sure you can think of others. Outrage might be appropriate for a story about abuse of power, but it’s probably not a viable long term or general strategy. Determination to change some part of the world under the reader’s control, pleasure that something good has happened, skepticism over the claims of authorities — journalists can (and often do) think about not just the facts of the stories they create, but the emotions.

    I think of this in comparison to two different SEO philosophies: you can try to game the system, or you can focus on creating things that people will want to help others find. Maybe social media optimization is really about making journalism that the audience feels. And maybe that’s good, because we want a journalism that consciously addresses the whole individual.

    – Jonathan

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