In a way, radio is the perfect user interface. Turn it on, and It Just Works.
This week, NPR unveiled Infinite Player, a web app that mimics the simplicity of radio, but with a personalized twist. Press play to hear the latest NPR newscast, followed by a never-ending playlist of random feature stories. It doesn’t stop till you turn it off, just like the radio.
Optionally, click “thumbs up” or “thumbs down” while listening and a secret algorithm adapts to your preferences. If you like a science story, you’re likely to hear more science stories. (The developers won’t divulge the recipe.)
Michael Yoch, NPR’s director of product development, introduced the invention this way:
If finding and listening to audio is first and foremost in your mind, we offer tons of podcasts and program audio clips. You can queue these stories up on a playlist to run consecutively, or just hunt around individually to find the ones you want. You can even sync your playlist across browsers. All this requires a lot of the user’s attention.
That model works very well for some people in some cases; but it’s a far cry from the roots of radio in which the listener simply hits a button and listens.
Yoch writes about the difference between engaged and distracted listening. You can guess which of those two is a bigger challenge for public radio these days. He said he took a cue from personalization products like Zite, Flipboard, and YouTube’s LeanBack, all of which helps users wade through an ocean of content to find just what they like.
“Last winter we spent a chunk of time thinking about how to make NPR available more ‘ubiquitously’, the real focus of which was determining the critical components of a successful NPR experience and ways we might deliver them more uniformly across platforms,” Yoch said in an email.
The player is also able to pull in stories from local stations who expose their data to NPR’s API, heading off concerns about so-called digital bypass (a topic I have written about before). The current version of the player can’t mix and match national-local content, but Yoch released customized players for KQED, Michigan Radio, and KPLU.
Infinite Player is a product of NPR’s culture of rapid iteration and a peek into the future of radio. The project came together in one-and-a-half development cycles — that is, about two weeks plus a few extra days to squash bugs.
And it’s not a product release in the traditional sense, said Kinsey Wilson, NPR’s general manager of digital media. “It’s not nearly as baked as something we would launch even as a beta project. But it’s a way to do some rapid innovation and see if we’re even close to the mark and how people react to it,” he told me, echoing some of the language web developers use to describe the lean startup model or the Minimum Viable Product.
It could be released as an official product eventually, he said, once NPR figures out how and where consumers would use it.
“What kind of devices does this make sense on?” he said. “This could make sense in a car, conceivably, at some point down the line. It might make sense on your iPhone. It might be on a tablet.”
Sounds like the perfect task for the product manager of “connected cars,” an extremely intriguing job posting that surfaced on NPR’s website a few weeks ago. The posting calls for someone who can “create innovative new NPR connected car applications” and “identify partnership opportunities with car manufacturers, connected car platform manufacturers, and aftermarket specialists that will advance the goals and mission of NPR and its member stations.” (Wilson would not talk about the position, except to say that we can expect more news in a few months.)
Terrestrial radio perseveres because people still drive — NPR’s largest (and most captive) audience on any given day is commuting to from work. But Internet radio poses a serious threat.
“The monopoly advantage of the radio tower will begin to fade,” warned ex-CEO Vivian Schiller following her unceremonious departure this spring. “New digital-only startups will enter the marketplace in audio, and you will find yourselves longing for the days when the competition was that public radio station that overlapped with your broadcast signal.”
That may well be the way NPR — and any big news organization disrupted by technology — will remain relevant: by acting a lot more like a digital start-up.