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Feb. 3, 2012, 11:30 a.m.

Pew data: Facebook has room for passives as well as actives

A typical Facebook user is acted upon more than he acts — a smaller cadre of power users do most of the heavy lifting.

If it’s so much better to give than receive, why are some Facebook users sitting on their hands?

The Pew Internet and American Life Project released a new report today that suggests Facebook users are not a uniformly active bunch. According to the study, the typical Facebook user gets more friend requests than she sends, is tagged in photos more than she tags, and has posts Liked more often than she Likes herself.

But wait — shouldn’t it all even out? After all, every friend request has a requester and a requestee. If a typical user is skews passive on Facebook, where’s all the action coming from?

The answer: a collection of “power users” who, according to the report, are becoming specialists of a sort. You know that friend who only posts tons of photos, or the one who goes on a Liking spree, or the one who seems to rack up an inordinate amount of friends? Yup, they’re doing the work for the rest of us. Even on a flat platform, behavior still moves toward a division of labor:

A proportion of Facebook participants — ranging between 20% and 30% of users depending on the type of activity — were power users who performed these same activities at a much higher rate; daily or more than weekly.

Essentially, in the funny parlance you could only get in a report about Facebook: “People are liked more than they like.” Some data:

Facebook users in our sample on average contributed about four comments for every status update that they made. On average, users make nine status updates per month and contribute 21 comments. Some 33% of Facebook users here updated their status at least once per week. Still, half of our sample made no status updates in the month of our analysis.

Discussion of social media circles around the word “engagement” — but even for many users of social networks, the experience is more about taking-it-all-in than about response and conversation. For a news industry with a long history of one-way communication, that might be a little…comforting? Facebook’s value, at least to media and other companies looking to tap into audiences, is that it’s a super-broad platform built for content and transactional activity. A link is posted; it’s rewarded with a like. A question is asked; it elicits comments. The Pew survey paints a picture where that action is less than reliable:

A third of our sample (33%) used the like button at least once per week during this month, and 37% had content they contributed liked by a friend at least once per week. However, the majority of Facebook users neither liked content, nor was their content liked by others, in our month of observation.

If Facebook activity disproportionately relies on a subset of power users with busy hands, that’s an opening for news outlets or individual journalists to fill that need. The conversation is far more distributed than it was pre-Internet, but it’s still not evenly distributed.

Pew says that Facebook comment-leaving is a bit more reciprocal than some other kinds of Facebook behavior:

More than half our sample (55%) commented on a friend’s content at least once in the month, and 51% received comments from a friend. A large segment of users, a little over 20%, contributed or received a comment every day. The average of 21 comments given on friends’ content was nearly identical to the average of 20 that were received. Again, there are some extreme users as well, about 5% of our sample contributed and received over 100 comments in the month of our observation.

Pew’s data is based on a sample of 269 Facebook users, initially identified through a random phone survey, but who then allowed Pew to track their trails on the site. While its findings may give a (slight) challenge to the idea that Facebook is a heavily engaged network where everyone’s sharing all the time, the report still found big, enticing numbers for any publishing looking to reach a big audience: The median user in their sample is within two degrees of separation (friends of friends) of 31,170 people on Facebook. (For one uber-connected user, that number was 7,821,772.) We already know Facebook is growing as a top referrer to many news sites, so what’s clear from this report is that they need to keep it up. If power users are the straw that stirs the drink on Facebook, then it’s more important than ever for journalists and media companies play an active role.

Meh button by Ken Murphy used under a Creative Commons license.

POSTED     Feb. 3, 2012, 11:30 a.m.
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