Connecting with diverse perspectives

“To ensure that news reports have impact, we’ll need to connect with readers because we reflect the readers.”

If 2016 has shown us anything, it’s that journalists can’t afford to live in bubbles. We can be a self-reinforcing bunch, so we are surprised when “mainstream America” is unfamiliar with certain news events — or even something in the recent past that should still be part of the national consciousness. Just this month, we’ve seen some readers claim that Japanese Americans weren’t actually interned under harsh conditions during World War II.

doris-truongThat’s why, as an industry, we must do better at informing ourselves and providing proper context for our readers.

This means that news managers need to broaden their pool for hiring and promotion. We need journalists who can connect with readers in the heartland, not just because they are empathetic reporters but because they understand what it’s like to live and work there.

Diverse perspectives go far beyond race and ethnicity: It also means actively cultivating a newsroom whose journalists represent a broad cross section of America. We need more journalists who understand our military, more people who know about religions beyond Christianity, more people who know what it’s like to live in poverty. And we certainly need to continue to increase the number of journalists of color, particularly in top management.

Stories involving Black Lives Matter, Standing Rock, and immigration will have even more resonance as we transition to a new presidential administration. And stories from other parts of the world will need to be framed in a way that Americans will grasp their far-reaching relevance. When a seven-year-old girl in Aleppo becomes this era’s Anne Frank by using Twitter to share her daily struggles to survive, we see how social media, news, and ordinary people intersect.

More than anything, we’ll be faced with the reality that readers have evolved beyond one-size-fits-all news. To ensure that news reports have impact, we’ll need to connect with readers because we reflect the readers. And that starts with concerted efforts to hire, retain, and promote diverse viewpoints.

Doris Truong is the weekend homepage editor at The Washington Post.

Juliette De Maeyer and Dominique Trudel   A rebirth of populist journalism

Rachel Schallom   Stop flying over the flyover states

Samantha Barry   Messaging apps go mainstream

Sara M. Watson   There is no neutral interface

Ryan McCarthy   Platforms grow up or grow more toxic

Eric Nuzum   Podcasting stratifies into hard layers

Ernst-Jan Pfauth   Earn trust by working for (and with) readers

Vivian Schiller   Tested like never before

Michael Kuntz   Trust is the new click

Molly de Aguiar   Philanthropists galvanize around news

Mark Armstrong   Time to pay up

Julia Beizer   Building a coherent core identity

Alice Antheaume   A new test for French media

Melody Kramer   Radically rethinking design

Guy Raz   Inspiration and hope will matter more than ever

Rasmus Kleis Nielsen   News after advertising may look like news before advertising

Valérie Bélair-Gagnon   Truthiness in private spaces

Lam Thuy Vo   The primary source in the age of mechanical multiplication

Tim Griggs   The year we stop taking sides

Juan Luis Sánchez   Your predictions are our present

Liz Danzico   The triumph of the small

Joanne Lipman   The year of the drone, really

Claire Wardle   Verification takes center stage

Gabriel Snyder   The aberration of 20th-century journalism

Renée Kaplan   Pure reach has reached its limit

Mary Walter-Brown   Getting comfortable asking for money

Maria Bustillos   “It’s true — I saw it on Facebook”

Mathew Ingram   The Faustian Facebook dance continues

Richard J. Tofel   The country doesn’t trust us — but they do believe us

Cindy Royal   Preparing the digital educator-scholar hybrid

David Weigel   A test for online speech

Kawandeep Virdee   Moving deeper than the machine of clicks

Asma Khalid   The year of the newsy podcast

Jonathan Hunt   Measurement companies get with the times

Nushin Rashidian   A rise in high-price, high-value subscriptions

Mario Garcia   Virtual reality on mobile leaps forward

Tracie Powell   Building reader relationships

Ken Schwencke   Disaggregation and collection

Dannagal G. Young   The return of the gatekeepers

Kathleen Kingsbury   Print as a premium offering

Dan Colarusso   Let’s make live video we can love

Javaun Moradi   What can we own?

Sarah Wolozin   Virtual reality on the open web

Sam Ford   The year we talk about our awful metrics

Francesco Marconi   The year of augmented writing

Erin Pettigrew   A year of reflection in tech

Mira Lowe   News literacy, bias, and “Hamilton”

Aja Bogdanoff   Comments start pulling their weight

Rachel Sklar   Women are going to get loud

Helen Havlak   Chasing mobile search results

Dhiya Kuriakose   The year of digital detoxing

Robert Hernandez   History will exclude you, again

Matt Karolian   AI improves publishing

Amy O'Leary   Not just covering communities, reaching them

Sue Schardt   Objectivity, fairness, balance, and love

Nathalie Malinarich   Making it easy

Libby Bawcombe   Kids board the podcast train

Laura Walker   Authentic voices, not fake news

Trushar Barot   API or die

Bill Keller   A healthy skepticism about data

Ole Reißmann   Un-faking the news

David Skok   What lies beyond paywalls

Bill Adair   The year of the fact-checking bot

Andrew Ramsammy   Rise of the rebel journalist

Coleen O'Lear   Back to basics

Corey Ford   The year of the rebelpreneur

Andy Rossback   The year of the user

M. Scott Havens   Quality advertising to pair with quality content

Erin Millar   The bottom falls out of Canadian media

Peter Sterne   A dangerous anti-press mix

Emi Kolawole   From empathy to community

Jonathan Stray   A boom in responsible conservative media

Matt Waite   The people running the media are the problem

Ståle Grut   The battle for high-quality VR

Carla Zanoni   Prioritizing emotional health

Ashley C. Woods   Local journalism will fight a new fight

Nicholas Quah   Podcasting’s coming class war

Rebekah Monson   Journalism is community-as-a-service

Swati Sharma   Failing diversity is failing journalism

Olivia Ma   The year collaboration beats competition

Caitlin Thompson   High touch, high value

Jon Slade   Trusted news, at a premium

Doris Truong   Connecting with diverse perspectives

Andrew Haeg   The year of listening

David Chavern   Fake news gets solved

Errin Haines Whack   Chaos or community?

Umbreen Bhatti   A sense of journalists’ humanity

Andrea Silenzi   Podcasts dive into breaking news analysis

Alberto Cairo   Communicating uncertainty to our readers

An Xiao Mina   2017 is for the attention innovators

Pablo Boczkowski   Fake news and the future of journalism

Reyhan Harmanci   Bear witness — but then what?

Tressie McMillan Cottom   A path through the media’s coming legitimacy crisis

Michael Oreskes   Reversing the erosion of democracy

Dan Gillmor   Fix the demand side of news too

Sydette Harry   Facing journalism’s history

Sarah Marshall   Focusing on the why of the click

Jeremy Barr   A terrible year for Tiers B through D

Moreno Cruz Osório   The year of transparency in Brazilian journalism

Almar Latour   Thanks, #fakenews

Ray Soto   VR moves from experiments to immersion

Zizi Papacharissi   Distracted journalism looks in the mirror

Amie Ferris-Rotman   Вслед за Россией

Steve Henn   The next revolution is voice

Tim Herrera   The safe space of service journalism

Annemarie Dooling   UGC as a path out of the bubble

Felix Salmon   Headlines matter

Katie Zhu   The year of minority media

Carrie Brown-Smith   We won’t do enough

Lee Glendinning   A call for great editing

Alexis Lloyd   Public trust for private realities

Adam Thomas   The coming collaboration across Europe

Millie Tran   International expansion without colonial overtones

Laura E. Davis   Show your work

P. Kim Bui   The year journalism teaches again

Priya Ganapati   Mobile websites are ready for reinvention

Mandy Velez   The audience is the source and the story

Keren Goldshlager   Defining a focus, and then saying no

Scott Dodd   Nonprofits team up for impact

S.P. Sullivan   Baking transparency into our routines

Anita Zielina   The sales funnel reaches (and changes) the newsroom

Taylor Lorenz   “Selfie journalism” becomes a thing

Mike Ragsdale   A smarter information diet

Amy Webb   Journalism as a service

Hillary Frey   Forests need to burn to regrow

Rubina Madan Fillion   Snapchat grows up

Cory Haik   Navigating power in Trump’s America

Ariane Bernard   Better data about your users

Burt Herman   Local news gets interesting

Andrew Losowsky   Building our own communities

Margarita Noriega   From pinning tweets to tweeting pins

Liz McMillen   The year of deep insights

Megan H. Chan   Cultural reporting goes mainstream

Christopher Meighan   Unlocking a deeper mobile experience

Tanya Cordrey   The resurgence of reach

Elizabeth Jensen   Trust depends on the details

Geetika Rudra   Journalism is community

Mary Meehan   Feeling blue in a red state

Emily Goligoski   Incorporating audience feedback at scale

Jim Friedlich   A banner year for venture philanthropy