2
0
1
9

Quality and reliability are the new currencies for publishers

“In many ways, these are basic things — standards of journalism that have been around for centuries — but in today’s media environment, they are beginning to matter to readers and publishers more than ever.”

For the past decade or so, the currency for publishers on the internet has been, first and foremost, volume. Pageviews. Clicks. The problem, of course, is that high-quality investigative journalism that holds the powerful to account — the kind of journalism people need most in a democracy — rarely attracts enough volume to support the high cost of producing it, at least not from advertising revenue alone.

Meanwhile, the web has been flooded with websites that churn out recycled, unverified, sensationalized, and sometimes entirely fabricated stories at almost no cost. Their content costs little to produce and to an average reader can look close enough to real news content to warrant a click. In the past, search and social media algorithms have aided the growth of this kind of junk news. Even more concerning, news publishers have seen the success of such content and in some cases adapted their own content to mimic it; for example, it’s no longer uncommon to see a misleading “clickbait” style headline on the digital version of an article from a major newspaper — a headline that was no doubt the result of A/B testing to see which of several choices would generate the most volume. This makes it even harder for readers to distinguish quality news from misinformation, disinformation, and viral junk.

In 2019, I have hope that this trend will begin to reverse, for three reasons.

First, more news publishers are realizing that their future lies in consumer revenue — not just advertising revenue — and in pivoting their focus to digital subscriptions or memberships. In 2018, I had the pleasure of participating in efforts like the Knight-Lenfest Table Stakes initiative, the Facebook Local News Subscriptions Accelerator, and the Facebook Memberships Accelerator, in which publishers from companies across the country made big efforts to shift toward reader-revenue business models. With reader revenue, of course, what matters is not the volume of clicks but the number of readers who find great value in a publication’s content. This requires publishers to focus on content that is local, relevant, useful and, importantly, credible and reliable. In shifting to this model, publishers shift from selling their audience to advertisers to selling content to their audience — something journalists have been doing for centuries.

Second, the major platforms, under pressure from users and regulators, have begun to take some steps to make it harder for low-quality news content to spread on their platforms. Facebook’s algorithm changes and new verification requirements for ads, for example, have pulled the rug out from under a wide range of publishers. While traditional news organizations found the changes to be surprising and inconvenient, for content farms, hoax websites, and other forms of junk news, the changes led to a deep (if temporary) disruption in their business model. As news publishers are forced to wean themselves off of high-volume referral traffic from major search and social media platforms, they may find it easier to focus their efforts instead on quality, credibility, and reliability. The platforms seem to have realized that too — and are looking for ways to reward quality content and limit the spread of unreliable sources.

Third, and perhaps most importantly, news consumers themselves are clamoring for news they can trust. According to recent Gallup surveys, only 32 percent of Americans say they believe the media adequately separates fact from opinion. According to an Axios Survey Monkey poll, 72 percent of Americans believe news sources knowingly report false information. In this environment — in which consumers have trouble distinguishing the content of one brand from another, especially in social media feeds, where every headline and link looks the same — there is great value in having a brand that consumers can trust. That, in part, is why companies like NewsGuard, which I helped launch this year, are finding a market for products that help news consumers distinguish reliable news websites from unreliable ones. NewsGuard uses nine journalistic criteria for credibility and transparency to assess thousands of websites — things like whether the site regularly reports false information, discloses its ownership and conflicts of interests, gathers information from reliable sources, separates news from opinion, or uses deceptive headlines. In many ways, these are basic things — standards of journalism that have been around for centuries — but in today’s media environment, they are beginning to matter to readers and publishers more than ever.

Matt Skibinski is a reader revenue advisor for the Lenfest Institute.

Andrew Donohue   Voting rights becomes the new climate change

Winny de Jong   Data journalism goes undercover

Kyra Darnton   A shift to depth in video

Nisha Chittal   The homepage makes a comeback

Celeste LeCompte   Local news needs local conversation to survive

Pablo Boczkowski   Reimagining the media for post-institutional times

Hearken   Pivot to people

Robert Hernandez   Racists and sexists get replaced

Moreno Cruz Osório   Damaged credibility and a new threat in Brazil

Brian Moritz   The subscription-pocalypse is about to hit

Colleen Shalby   Representation becomes more than a talking point

Monique Judge   Committing to the truth, calling out lies

Justin Kosslyn   Text hits a tipping point

Thomas Hanitzsch   The rise of tribal journalism

Juleyka Lantigua   Podcasting battles East Coast bias

Tushar Banerjee   Interactive ads will be the new face of display advertising

Matthew Pressman   The battle over objectivity intensifies

Joe Amditis   Give the audience a seat at the table

Mario García   The rise of content “pilots”

Mariana Moura Santos   From pageviews to impact

Gideon Lichfield   Goodbye attention economy, we’ll miss you

Shalabh Upadhyay   A culture clash on India’s growing Internet

Elisabeth Goodridge   Yes, they signed up — but our job’s not over

Axie Navas   The traffic hunt, CMS battle, and magazine identity crises loom

Umbreen Bhatti   The story doesn’t end for the people we quote

Becca Aaronson   From bridge roles to product thinkers

Sue Cross   Return of the water cooler

Julia Rubin   Meeting people where they are

Josh Schwartz   A pullback from platforms and a focus on product

Taylor Lorenz   Personal branding is more powerful than ever

Jeremy Gilbert   AI finally becomes helpful

Nathalie Malinarich   Video — yes, video

Adam Thomas   In Europe, foundations invest in news

Meredith Artley   Huge demand for…anything but politics

AX Mina   The death of consensus, not the death of truth

Jesse Holcomb   We’ll get better at making the case for local journalism

Joel Konopo   Influencers become the new liberated power in Africa

Steve Grove   A reckoning for tech’s work with news

Pia Frey   You can’t solve a crisis without treating it as a crisis

Rubina Madan Fillion   Fighting the reality of deepfakes

Zuzanna Ziomecka   News leadership gets an overdue upgrade

Julie Posetti   The year of the fight back

Alexis Lloyd & Matt Boggie   The year product leads media

Annie Rudd   A more intimate aesthetic of politics — on Insta

Emma Carew Grovum   The year of the loyal reader

Mike Isaac   The old exit doors for digital media companies are closing

Don Day   Timewalls and other reader revenue experiments

Masuma Ahuja   Make foreign coverage less foreign

Stefanie Murray   Local news wakes up and starts collaborating

Soo Oh   Just showing our work isn’t enough

Amy Schmitz Weiss   Local news isn’t where you thought it was

Eric Ulken   The year you actually start to like your CMS

Tamar Charney   Seriously: What do you do for people?

Raney Aronson-Rath   We learn “digital” doesn’t have to mean “short”

Angèle Christin   Algorithms and the reflexive turn

Elizabeth Jensen   Going where the Acela can’t take you

Glyn Mottershead and Martin Chorley   When a tech company pulls the plug on your story

Whitney Phillips   Our information systems aren’t broken — they’re working as intended

Jim Friedlich   Meet Citizen Kane 2.0

Heba Aly   The rise of international nonprofit news

Sarah Stonbely   Mapping the local news ecosystem — with scale but detail

Simon Galperin   After capitalism’s fire, journalism’s secondary succession

Jenée Desmond-Harris   It finally sinks in that some people aren’t white

A.J. Bauer   The coming splintering of conservative media

Talia Stroud   Engaging people across lines of difference

Almar Latour   Reported facts, weaponized in service of action

Candis Callison   Learn from Indigenous journalists on covering climate change

Laura E. Davis   More access, but not that kind

Elva Ramirez   News — but make it cinematic

Joshua P. Darr   The nationalization of political news will accelerate

Kate Myers   Journalism continues to be bad for democracy

Zainab Khan   Publishers whose products can stand up to social media giants will win

Victor Pickard   We will finally confront systemic market failure

John Saroff   The pivot to reader revenue’s unintended consequences

Rachel Glickhouse   Newsrooms will prioritize audience needs

Hossein Derakhshan   The news is dying, but journalism will not — and should not

Ariel Zirulnick   Participation gets professional

Mike Rispoli and Craig Aaron   Government funds local news — and that’s a good thing

Cherian George   Fake news wins in Asia

Kjerstin Thorson   Time to get mad about information inequality (again)

Jonathan Stray   More algorithmic accountability reporting, and a lot of it will be meh

Johannes Klingebiel   We all grow hooves

Frank Mungeam   Tonight at 11: News, sports, and climate change

Betsy O'Donovan and Melody Kramer   The most beautiful sentence in 2019 is “No.”

Steve Myers   From trying to cover it all to covering what matters

Mandy Jenkins   Fight the urge to run away from social media

Dave Burdick   Seeing our blind spots

Gabriel Snyder   Journalism doesn’t fit well in a funnel

Renan Borelli   Developing loyalty means developing your talent

Efrat Nechushtai   Journalism wants to be your friend, not your teacher

Matt Karolian   Publishers come to terms with being Facebook’s enablers

Elizabeth Bramson-Boudreau   A more sincere definition of “community”

Jonathan Gill   Publishers build a common tech platform together

Callie Schweitzer   The rise of the conveners

J. Siguru Wahutu   Think 2018 was bad? Wait until you see 2019

Simon Rogers   Data journalism becomes a global field

Michael Rain   The year of the culturally relevant curator

Rebecca Lee Sanchez   We are all actors in the running rampant of political theater

M. Scott Havens   Time to swing for the fences

Robin Kwong   Tech shouldn’t be the only field pollinating “news nerds”

Bill Adair   Another year fighting Trump’s falsehoods

Jonas Kaiser   Catching up with “Neuland”

Eric Nuzum   The year of the DIY podcast network

Tim Carmody   Unlocking the commons

Mat Yurow   Content competition from the tech companies

Ernst-Jan Pfauth   Readers are only getting started

Renée Kaplan   Our future could lie within our own organizations

Jack Riley   Facebook refugees, from ad revenue to news habits

Millie Tran   There is no magic — you’ve got this

Elite Truong   What do we owe the next generation?

P. Kim Bui   The misfits become the bosses

Andrea Faye Hart   Doing less harm, not just more good

Linda Solomon Wood   The year of the climate reporter

Zizi Papacharissi   Old interface, say hello to the new interface

Francesco Marconi   The year of iterative journalism

Dan Shanoff   Bet on sports gambling

Nikki Usher   Three ways national media will further undermine trust

Francesco Zaffarano   Towards a rethinking of journalism on social media

Rachel Davis Mersey   Local news goes minimalist

Kawandeep Virdee   Media wants to take care of you

Cory Bergman   Journalism as a technology service

Jake Shapiro   Podcasting is media’s slow food movement

Jeff Chin   We detox from Chartbeat

Cindy Royal   For journalism curriculum to change, its faculty needs disruption

Salem Solomon   Correcting our corrections

Mike Caulfield   Ditch the media literacy cynicism and get to work

Frank Chimero   Leave the phone at home and put news on your wrist

Marie Shanahan   Newsrooms take the comments sections back from platforms

Libby Bawcombe   Haikus of the news

Sarah Alvarez   Simplify and redistribute

Tyler Fisher   This is journalism’s do-or-die moment

Alexandra Svokos   Good luck convincing us millennials to pay

Mandy Velez   Putting the social back in social media

Errin Haines   Say it with me: Racism

Cristi Hegranes   A year to invest in the security of local journalists

Kevin D. Grant   A year to embrace journalism as public service

Michael Grant   More newsrooms experiment their way to success

Alexandra Borchardt   Newsrooms need to build trust with their journalists, not just the audience

Ståle Grut   A new dawn for 3D tech in journalism

Rishad Patel   A design system for responsible publishing

John Garrett   You can’t raise prices forever

Heather Bryant   We are responsible for how we use our power

Kelsey Proud   Journalism becomes the escape

Seema Yasmin   We will create our own spaces

Jean Friedman Rudovsky   Cross-newsroom collaborations strengthen communities

Rodney Gibbs   A bright — and young — year for audio

Geetika Rudra   The year of actionable (local) journalism

Nicholas Jackson   More transparency around newsroom decisions

Shannon McGregor   More bogus embedded tweets in our stories

Alberto Cairo   A year of uncertainty and confidence

Reyhan Harmanci   Selling more stories to Hollywood

John Biewen   Podcasts keep getting better

Peter Bale   Venture capital runs out of patience

Kristen Muller   Local news fails — in a good way

Christa Scharfenberg and Vickie Baranetsky   The year of the lawsuit

Manoush Zomorodi   Tech will do for information overload what it did for mindfulness

Angilee Shah   The year news orgs say “yes” to real leaders

Jared Newman   AI-generated fakes launch a software arms race

Rebecca Searles   From silos to Swiss Army knife teams

Joanne McNeil   Building a digital hospice

Matt Skibinski   Quality and reliability are the new currencies for publishers

Amy King   We should listen to the kids (especially on Instagram)

Stephanie Edgerly   It’s time to understand the un-audience

Catalina Albeanu   Being responsible for what we don’t know

Greg Emerson   Power to the user

Rasmus Kleis Nielsen   A long, slow slog, with no one coming to the rescue

Steve Henn   Smart speakers get smarter

Ben Smith   The pendulum starts to swing back

Ben Werdmuller   The platform tide is turning

Carl Bialik   Fatigued news consumers will pay more for less news

Jennifer Dargan   You don’t build diversity through one-off training sessions

Alyssa Zeisler   We expand what (and how and who) we serve

Carrie Brown-Smith   Advocating a healthy civic life is no journalistic crime

Lauren Katz   Community becomes a core newsroom value

Carolina Guerrero   Spanish-language audio blows up

Ernie Smith   The year we step back from the platform

Chase Davis   We can acknowledge what we don’t know

Rick Berke   The year of loyalty

Andrew Ramsammy   The great re-pivot to audio

LaToya Drake   Listen up: New stories, new storytellers

Ruth Palmer and Benjamin Toff   From news fatigue to news avoidance

Sue Robinson   Reporters go on the offensive

Nico Gendron   Reaching Generation Z beyond the coasts

Sarah Marshall   A return to destination journalism

Kainaz Amaria   We consider who’s behind the camera

Matt Waite   “I went to Node.js because I wished to live deliberately”

Adam B. Ellick   Video forensic reporting goes mainstream — and local

Jesse Brown   Canada’s subsidy for news backfires

Seth C. Lewis   The gap between journalism and research is too wide

Adam Smith   Platforms will have to help rebuild trust in news

Bill Grueskin   Toward a symphony model for local news

Darryl Holliday   Let’s talk about power (yours)

Tshepo Tshabalala   Ahead of African elections, unlock partnerships with fact-checkers

Logan Molyneux   Seeing social media for what it is

Dheerja Kaur   A focus on problems, not platforms

Peter Cunliffe-Jones   The focus of misinformation debates shifts south

Borja Bergareche Sainz de los Terreros   Entering a more balanced era

Ole Reißmann   The rise of vertical storytelling

Elizabeth Dunbar   Local reporters reflect on what’s not important

Patrick Butler   Measuring impact will increase audience trust

Knight Foundation   A year of local collaboration

Claire Wardle   Forget deepfakes: Misinformation is showing up in our most personal online spaces

Heather Chaplin   Agree we’re partisan — for the democratic system

Charo Henríquez   Pivot to journalism

Craig Newmark   The end of “loudspeakers for liars”