Articles by Tim Windsor

Tim Windsor is director of digital strategy for The Johns Hopkins University. Until 2008, he led Baltimore Sun Interactive, where he was vice president and general manager. He was with The Sun's interactive division at its launch in 1996. Before joining The Sun, he worked as an advertising creative director, public relations account executive and, at WJZ-TV, news assignment editor and producer. Email: timwindsor@gmail.com

Before Rupert Murdoch learned to love paid content, he said this

By Tim WindsorAug. 6, 2009  /  12:36 p.m.  /  4 comments

At the April 2005 ASNE convention in Washington, D.C., there was a lone voice who seemed to “get it.” Surprisingly — or so I thought at the time — that voice belonged to Rupert Murdoch. Murdoch, who this week announced his intention to embrace paid content across his digital empire, stood in front of the gathered U.S. editors in 2005 and gave them a pretty good assessment of where the online news world would head:

… we have to refashion what our web presence is. It can’t just be what it too often is today: a bland repurposing of our print content. Instead, it will need to offer compelling and relevant content. Deep, deep local news. Relevant national and international news. Commentary and debate. Gossip and humor.

Some newspapers will invest sufficient resources to continuously update the news, because digital natives don’t just check the news in the morning – they check it throughout the day. If my child played a little league baseball game in the morning, it would be great to be able to access the paper’s website in the afternoon to get a summary of her game, maybe even accompanied by video highlights.

But our internet site will have to do still more to be competitive. For some, it may have to become the place for conversation. The digital native doesn’t send a letter to the editor anymore. She goes online, and starts a blog. We need to be the destination for those bloggers. We need to encourage readers to think of the web as the place to go to engage our reporters and editors in more extended discussions about the way a particular story was reported or researched or presented.

Murdoch, the 2005 model, believed the key to the future was audience growth and online ad revenue:

We’ve spent billions of dollars developing unique sports, news and general entertainment programming. We have a library as rich as anyone in this world. Our job now is to bring this content profitably into the broadband world – to marry our video to our publishing assets, and to garner our fair share – hopefully more than our fair share — of the advertising dollars that will come from successfully converging these media.

Someone whom I respect a great deal, Bill Gates, said recently that the internet would attract $30 billion in advertising revenue annually within the next three years. To give you some perspective, this would equal the entire advertising revenue currently generated each year by the newspaper industry as a whole. Of course, all of this could not be new money. Whether Bill’s math is right is almost beside the point. What is indisputable is the fact that more and more advertising dollars are going on-line, and we must be in a position to capture our fair share.

The full speech is here.

What happens after newspapers? Reporting, apparently, still gets done

By Tim WindsorJune 4, 2009  /  9 a.m.  /  2 comments

At a recent symposium sponsored by The Philip Merrill College of Journalism at the University of Maryland, a panel of esteemed news pros wrestled with the topic of what would happen to community journalism in a major city should its newspaper go dark.

It may not have been planned that way, but the event offered several opportunities to answer that question through the coverage of the event itself.

First, there’s the coverage from the big local paper, The Baltimore Sun:

(This space intentionally blank)

The Sun, in an uncanny demonstration of the symposium’s hypothetical premise, was a no-show, reporting-wise. And, yet, somehow, the story got out.

Keep reading »

Young entrepreneurs grow revenue

By Tim WindsorJune 2, 2009  /  8:27 a.m.  /  3 comments

weparkThe next time anyone in the employ of a newspaper company — or anyone blogging here on Nieman Journalism Lab, for that matter — throws up their hands in despair and cries, “I’ve run out of revenue ideas,” I suggest we all return to this list of ten entrepreneurs and idea-generators who do not yet qualify to drink legally — or even drive a car in some cases – who have launched new, growing businesses that are actually making money.

It’s Fresh Faces in Tech: 10 Kid Entrepreneurs to Watch (actually, its 12, but who’s counting?), most of whom are still teenagers.

Take, for instance, twin Chicagoans Ashton and Ryan Clark, serial entrepreneurs at the ripe age of 20. One product in their portfolio, “We Park Chicago,” sounds like an idea that could have hatched from the Trib guys at RedEye. Except it didn’t.

Since launching their first web site in 1999, the siblings have created nearly a dozen web businesses that sell everything from consumer electronics to shoes to tickets—even parking spaces. Never mind that the Internet was supposed to usher in an age of disintermediation. The Clarks have found their calling serving as intermediaries between online consumers and manufacturers and wholesalers.

Keep reading »

Online on the streets of San Francisco

First it was the alpha geeks, the creators. Then the early adopters. Not so long ago, the Soccer Moms and the rest of the middle class jumped with both feet into a daily reliance on the internet. And now?

“You don’t need a TV. You don’t need a radio. You don’t even need a newspaper,” says Mr. Pitts, an aspiring poet in a purple cap and yellow fleece jacket, who says he has been homeless for two years. “But you need the Internet.”

homeless

This weekend, The Wall Street Journal has this fascinating — if highly anecdotal — account of how the digital life has become a necessity, not a luxury, for some of San Francisco’s homeless.

Tim Windsor | May 31, 2009 | 10:19 a.m.

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How much online advertising is there anyway?

Gordon Borrell — in a refreshingly titled post, Are we NUTS? — tells why his company believes there’s a whole lot more online spending going on than big companies like newspapers realize:

“With the Internet, however, you can’t fathom the universe of companies and individuals selling things like email advertising or search advertising or banners. In a lot of cases, they aren’t even companies, but individuals who don’t have business licenses and thus cannot be tracked at all for their “ad revenue” receipts.

“The amount advertisers are spending is truly stunning, and much larger than most people imagine. Those who understand the true breadth of opportunity are more likely (in my humble opinion) to get a larger share than those who underestimate it.”

The full post is here.

Tim Windsor | May 30, 2009 | 11:41 a.m.

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Scarcity no longer exists, even at the local level

Terry Heaton is also concerned about newspapers willingly shutting themselves off from the world. He says this is an ill-conceived effort to make money the old way — by selling scarcity.

News content online is a ubiquitous and increasingly commodified community, and attempts to restrict access so as to create scarcity will only result in the isolation of those who need most to be a part of the discussion, professional journalists. …

The newspaper industry is obsessed with an old model, and rather than trying to fit its square peg into the round hole of Media 2.0, it makes much more sense to focus our attention elsewhere. We should nurture our legacy products as best we can, but we simply must separate our ability to make money from our dependence on the content we create.

The key to that is in defining, understanding and developing the Local Web.

The full post is here.

Tim Windsor | May 30, 2009 | 11:33 a.m.

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It’s not the price — it’s the wall that hurts

Scott Rosenberg clarifies an earlier post and, in the process, makes an important point about why so many are wary of The Wall:

“When we talk about “charging for articles” we sometimes mix up the impact of charging itself and the impact of the steps taken to make sure people pay. …

“The problem is that the steps publishers take to maximize revenue end up minimizing the value and utility of their Web pages. Building a “pay wall” typically means that only a paying subscriber can access the page — that’s why it’s a wall. So others can’t link directly to it, and the article is unlikely to serve as the starting point for a wider conversation beyond the now-narrowed pool of subscribers.

“In other words, when you put up a pay wall around a website you are asking people to pay more for access to material that you are simultaneously devaluing by cordoning it off from the rest of the Web.”

The full post is here.

Tim Windsor | May 30, 2009 | 11:23 a.m.

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Resolved: Newspapers could die. Now what? A panel in Baltimore

By Tim WindsorMay 28, 2009  /  9:52 a.m.  /  10 comments

recyclingpapersIn Baltimore next week, The Philip Merrill College of Journalism at the University of Maryland will ask the  uncomfortable question: What happens to journalism if the the local newspaper ceases to exist?

The panel, moderated by Merrill’s Kevin Klose, is scheduled to include both the current editor of The Baltimore Sun and his immediate predecessor, the publisher of the Baltimore Afro-American, a television investigative reporter, and blogger, consultant and media entrepreneur Mark Potts, who joked in an email that he’ll be in the role of “Mr. Non-Traditional Media,” representing all things independent and hyperlocal for the evening.

Why is Potts the lone representative of potential new directions, especially in a city with a fair number of emerging media operations?  Sandra Banisky, Merrill College’s Abell Professor in Baltimore Journalism, answers vie email: “I didn’t want to have to choose among local bloggers, so I went with someone national, who could speak about hyperlocal efforts around the country. But, I certainly hope local bloggers and founders of community websites attend and join the discussion.”

Indeed, the goal of the event is not to focus solely on the troubles of one city — Baltimore — but to imagine what comes next in a city with a troubled newspaper (which is to say, nearly any city). Again, Banisky: “We’ll be talking about all metro areas and the future should the traditional big reporting engine — the newspaper staff — shrink to nothing or go away altogether. Can newspapers be nimble enough to adjust sufficiently? If not, where does the reporting come from? How will we know what’s going on in government, businesses, schools? So: Seattle, Ann Arbor, Tucson, Boston, Baltimore — all cities are looking at the same issues.”

Keep reading »

Beautifying empty newspaper boxes

As some news operations contemplate a digital-only future, and free-sheets fall on hard times, you may find yourself wondering, “What about all those empty honor boxes on the street?”

Wonder no more.

Toronto street artist Posterchild has at least one idea that just might grow on you.

More here, including photos of the process.

(Hat-tip to Supafine for the find.)

Tim Windsor | May 27, 2009 | 10:31 a.m.

Could one answer to paid content be found in a bottle of water?

By Tim WindsorMay 26, 2009  /  3:34 p.m.  /  21 comments

waterAccording to the Financial Times:

“When people really want or need something, they will pay for it, one way or another. If today’s publishers cannot convince their readers to do so, they will be overtaken by others that can.”

Setting aside the “should we or shouldn’t we?” questions biting at the ankles of Paid Content, let’s stipulate, for the moment, that eventually we’ll all pay in some way for news content. It’s a big assumption, currently untested in a major market. But making that assumption prompts what, I think, is a more interesting question:

Is news content gasoline, or is it bottled water?

That is, is online news a necessary commodity that people will begrudgingly pay for, because they have to, or is it a necessary commodity that’s packaged in a way that finds a happy and willing customer base?

The growth of bottled water in the past decade — a commodity available free pretty much everywhere in the developed world — is the story of consumers willingly shelling out real dollars in exchange for convenience and branding. Can the news industry — which also sells a largely commoditized product — learn anything from the success of Aquafina and its ilk? Why is it that consumers cheerfully pay more for thirst-quenchers than we do for the fuel that moves our vehicles and our economy?

Such a freeing of virtual pocket-change has been suggested within the news industry to be an iTunes challenge: If people will pay a buck for a song, surely they’ll pay a few pennies for the sweat and shoe-leather of America’s newsrooms.

But news, like gas and water both, is a consumable: Once it’s used, it’s used. Unlike a song on iTunes, yesterday’s news report is not a moment to be savored over and over throughout the years. Which is why the bottle water example is so intriguing.

Presumably, the same people buying water by the half-liter are spending the same disposable income on the latest digital Green Day single. Yet, almost universally, when asked, they say they won’t pay for digital news content at any price.

So what have Pepsi and Coke — both huge water-bottlers — figured out about selling packaged commodities that the collective minds of the newspaper industry have not? How do you sell something when so much of it is being given away for free?

Corrections are bug reports

The real payoff of Rebooting The News — the weekly collaboration between journalism professor Jay Rosen and programmer Dave Winer hasn’t been so much that Dave is starting to think like a journalist, but that Jay is thinking more and more like a geek:

“One of the features of a rebooted news system would actually be borrowed from the tech world. And it’s the notion of bug catching, which is a very useful thing that programmers regard as normal. ‘If you help us catch a bug — if you point it out — that’s good, because it helps us make the program better.’ There’s no way to catch all the bugs before you release a piece of software. You need users to help you out. For some reason, that attitude has never been part of professional journalism.

“Even though there are such things as corrections, and they do occasionally appear, it’s actually more of a problem when you point out a bug in journalism, than a good thing. I regard this as a defect in the culture of the profession. And it’s something we really saw on display over the past week or so in the case of Maureen Dowd.”

Tim Windsor | May 26, 2009 | 7:41 a.m.

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After newsroom layoff: It’s a mystery

By Tim WindsorMay 20, 2009  /  8:31 a.m.  /  18 comments

I recently ran across a compelling tale of a reporter in the midst of wrenching change at a once-great American newspaper:

Every eye in the newsroom followed me as I left Kramer’s office and walked back to my pod. The long looks made it a long walk. The pink slips always came out on Fridays and they all knew I had just gotten the word. Except they weren’t called pink slips anymore. Now it was an RIF form — as in Reduction in Force.

They all felt the slightest tingle of relief that it hadn’t been them and the sightest tingle of anxiety because they still knew that no one was safe. Any one of them could be called in next.

I met no one’s stare as I passed beneath the Metro sign and headed back into podland. I moved into my cubicle and slipped into my seat, dropping from sight like a soldier diving into a foxhole.

It goes on from there to tell what happened in the two weeks after he was given his walking papers.

The only thing is — it’s all a complete and utter fabrication. Keep reading »

Will display advertising return after the recession?

Dean Singleton says that the big problem with most analysis of the current newspaper business downturn is that it assumes that the change is secular, not cyclical:

The problems of newspapers, in my view, are very mis-covered by media analysts today. They don’t understand the difference between a severe economic downturn, the most severe we’ve seen in my lifetime, and structural change. There are both going on. There’s structural change going on, and it has been for several years, and that will change our business model. But the majority of the revenue declines we’re seeing in 2009 are plain, old economic downturn.

But, what of the former newspaper advertisers that make it through the current downturn alive? At that point, through creativity and brute force, they’ve weathered the storm without newspaper advertising.  Once advertisers discover that business goes on with or without print advertising, what could possibly motivate them to reopen their wallets? Isn’t this what happened with Craigslist, which did not steal share of classified revenue, but render it moot?

Tim Windsor | May 18, 2009 | 3:57 p.m.

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One reporter’s sweet and bitter dispatch

Five years ago, as I walked out of an editor’s office shaking my head at the “Do we have to call it a blog?” conversation we’d just had, I never thought in my most-feverish dreams that we’d get to a post like this:

When I found out two years ago that The Sun would be starting an education blog, I complained that it would take up too much time. I was right that it is a huge time investment, but I had no idea how much fun or rewarding it would be. Suddenly, teachers and administrators who never would have let me quote them by name in the newspaper were speaking out about the challenges they face every day, sparking some of the most engaging and meaningful dialogue in which I’ve ever been a part.

One lede for the past several years in this business: Reporters rediscover the incredible power — journalistic power — of the conversation.

But the headline above promises bitter with the sweet, and it’s this:

After the 61 layoffs in our newsroom two weeks ago, former reporters laid off from other job classifications (i.e., columnists, copy editors) have the option of going back into the reporting lineup. As a result of that “bumping,” some of the reporters with low seniority are being laid off this week, including a friend with many more personal responsibilities than I have. That friend’s situation inspired me to offer my job…

And with that, one reporter who gets it shows herself the door.

Tim Windsor | May 14, 2009 | 6:36 a.m.

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Citizen journalism: Who controls it?

A cautionary tale with great photos: the story of Stephen Mallon and his exclusive up-close images of the salvage of Flight 1549 from the icy Hudson River.

Photo by Stephen Mallon

Photo by Stephen Mallon

The caution comes from the fact that, in this era of shrinking independent news operations, the right to publish some journalism could be threatened, depending on who paid for it:

A lawyer for US Airways and its insurer A.I.G. told Mallon to remove the photos once again, arguing that the airline and insurer were Mallon’s ultimate clients… “US Airways hired AIG who hired the lawyer who hired [lead contractor] Soper and Son who hired Weeks Marine who hired me.”

Tim Windsor | May 13, 2009 | 8:30 a.m.

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