Gen Z demands personality from journalists

“In 2022, we must embrace innovation and take Gen Z seriously as news consumers.”

In 2022, Gen Z will seek out a highly tailored news diet — and more — from media organizations.

While focusing on Gen Z content strategy over the past couple years, I learned that it’s a generation willing to demand more from any entity, including media.

Many companies, both inside and outside news, are trying to determine what Gen Z wants. After all, these digital natives, who have spent their lives on the internet, have significant spending power and “are on track to be the most well-educated generation yet.”

Gen Z values authenticity. They crave reality after growing up among scores of Photoshopped advertisements; they believe strongly in ethical consumption and value high-quality experiences. I believe they’ll demand these things of the news industry, and that it will lead to a call for radical transparency.

Journalists who’ve found success with young audiences show their personality outside of the newsroom, revealing what it’s like behind the scenes, and having fun while doing it. Gen Z will also ask to see more primary sources and more disclosure of the stock holdings and political affiliations of journalists. Pulling back the curtain can be a win-win: Our job is to shed light on the truth.

While Gen Z isn’t a monolith, one commonality it shares is preferring different formats of news than older generations — think less traditional, more mobile, and more accessible. That’s OK: A nontraditional format makes information no less valuable, nor does it mean journalists should deviate from nuanced, fact-based reporting. We’ve already survived the decline of print newspapers and the migration from social platforms like Facebook to highly visual ones like TikTok. Even if a 15-second video doesn’t cover every detail of a story, it can be a gateway to reading that 2,000-word article.

It’s not that journalists aren’t delivering relevant information; young people turned out to vote in huge numbers in 2020. It’s that journalists must work to harness the power of the algorithms that work to fulfill viewers’ desires from the moment they create an account. Digital natives have trained these algorithms to give them exactly what they want, often content that reaffirms their existing beliefs. And Gen Z especially expects a “flawless” online experience.

For a generation that’s been inundated by information online, every piece of content can feel disposable. Smaller, more niche pieces of content allow journalists to capture this audience’s attention and time. Sure, not every TikTok will go viral (nor should we only aspire to that). But when Gen Z is intrigued, when they find that bite-sized piece of news they’re interested in, they will devour it.

Short-form content is the foundation of a viewer’s relationship with a journalist. One video is all it takes to start building trust with a viewer, who will recognize an engaging, personable journalist in future pieces of content. Even if that next post is outside of a viewer’s usual interests, they’ll be more likely to listen.

When consuming news on Instagram, Snapchat, and TikTok, those under 35 pay the most attention to internet personalities, according to a Reuters Institute for Journalism study. That leaves room for bad actors to spread misinformation. But there’s a lot of space for journalists to come in and deliver personalized news to young audiences, building trust with them along the way. Many young people form parasocial relationships with celebrities and influencers on social media, and they’ll want to feel that same sort of connection with journalists. Having a large online presence, however, comes with its difficulties — for instance, falling prey to the accidental amplification of vanity over the importance of the facts.

It’s time to redefine success when it comes to reaching young audiences. Strong reporting, subscriptions, and influence are still important. But in 2022, we must embrace innovation and take Gen Z seriously as news consumers.

Julia Munslow is a senior platform editor for the visual storytelling team at The Wall Street Journal.

In 2022, Gen Z will seek out a highly tailored news diet — and more — from media organizations.

While focusing on Gen Z content strategy over the past couple years, I learned that it’s a generation willing to demand more from any entity, including media.

Many companies, both inside and outside news, are trying to determine what Gen Z wants. After all, these digital natives, who have spent their lives on the internet, have significant spending power and “are on track to be the most well-educated generation yet.”

Gen Z values authenticity. They crave reality after growing up among scores of Photoshopped advertisements; they believe strongly in ethical consumption and value high-quality experiences. I believe they’ll demand these things of the news industry, and that it will lead to a call for radical transparency.

Journalists who’ve found success with young audiences show their personality outside of the newsroom, revealing what it’s like behind the scenes, and having fun while doing it. Gen Z will also ask to see more primary sources and more disclosure of the stock holdings and political affiliations of journalists. Pulling back the curtain can be a win-win: Our job is to shed light on the truth.

While Gen Z isn’t a monolith, one commonality it shares is preferring different formats of news than older generations — think less traditional, more mobile, and more accessible. That’s OK: A nontraditional format makes information no less valuable, nor does it mean journalists should deviate from nuanced, fact-based reporting. We’ve already survived the decline of print newspapers and the migration from social platforms like Facebook to highly visual ones like TikTok. Even if a 15-second video doesn’t cover every detail of a story, it can be a gateway to reading that 2,000-word article.

It’s not that journalists aren’t delivering relevant information; young people turned out to vote in huge numbers in 2020. It’s that journalists must work to harness the power of the algorithms that work to fulfill viewers’ desires from the moment they create an account. Digital natives have trained these algorithms to give them exactly what they want, often content that reaffirms their existing beliefs. And Gen Z especially expects a “flawless” online experience.

For a generation that’s been inundated by information online, every piece of content can feel disposable. Smaller, more niche pieces of content allow journalists to capture this audience’s attention and time. Sure, not every TikTok will go viral (nor should we only aspire to that). But when Gen Z is intrigued, when they find that bite-sized piece of news they’re interested in, they will devour it.

Short-form content is the foundation of a viewer’s relationship with a journalist. One video is all it takes to start building trust with a viewer, who will recognize an engaging, personable journalist in future pieces of content. Even if that next post is outside of a viewer’s usual interests, they’ll be more likely to listen.

When consuming news on Instagram, Snapchat, and TikTok, those under 35 pay the most attention to internet personalities, according to a Reuters Institute for Journalism study. That leaves room for bad actors to spread misinformation. But there’s a lot of space for journalists to come in and deliver personalized news to young audiences, building trust with them along the way. Many young people form parasocial relationships with celebrities and influencers on social media, and they’ll want to feel that same sort of connection with journalists. Having a large online presence, however, comes with its difficulties — for instance, falling prey to the accidental amplification of vanity over the importance of the facts.

It’s time to redefine success when it comes to reaching young audiences. Strong reporting, subscriptions, and influence are still important. But in 2022, we must embrace innovation and take Gen Z seriously as news consumers.

Julia Munslow is a senior platform editor for the visual storytelling team at The Wall Street Journal.

Kristen Muller

Stefanie Murray

Matt Karolian

Jessica Clark

John Davidow

Sam Guzik

Anthony Nadler

Ariel Zirulnick

Gonzalo del Peon

Christina Shih

Joni Deutsch

S. Mitra Kalita

Laxmi Parthasarathy

Catalina Albeanu

Kristen Jeffers

Tamar Charney

Candace Amos

Cindy Royal

Doris Truong

Janelle Salanga

Shalabh Upadhyay

Jennifer Brandel

Christoph Mergerson

Sarah Marshall

Rasmus Kleis Nielsen

Joy Mayer

Gordon Crovitz

Tom Trewinnard

Millie Tran

Ståle Grut

Alice Antheaume

Amara Aguilar

Zizi Papacharissi

j. Siguru Wahutu

Melody Kramer

Cherian George

Kathleen Searles & Rebekah Trumble

Parker Molloy

Mike Rispoli

Cristina Tardáguila

Jody Brannon

Robert Hernandez

Jennifer Coogan

Chase Davis

Michael W. Wagner

Nikki Usher

Raney Aronson-Rath

Richard Tofel

Rachel Glickhouse

Simon Allison

A.J. Bauer

Joe Amditis

Juleyka Lantigua

Natalia Viana

Daniel Eilemberg

Jesse Holcomb

An Xiao Mina

Mario García

Eric Nuzum

Brian Moritz

Julia Munslow

Wilson Liévano

David Skok

Mary Walter-Brown

Larry Ryckman

Victor Pickard

Burt Herman

Paul Cheung

Kendra Pierre-Louis

Don Day

Gabe Schneider

Amy Schmitz Weiss

Matthew Pressman

Stephen Fowler

Joshua P. Darr

Shannon McGregor & Carolyn Schmitt

Meena Thiruvengadam

Errin Haines

Jonas Kaiser

Anika Anand

Andrew Freedman

James Green

Simon Galperin

David Cohn

Sarah Stonbely

Jesenia De Moya Correa

Francesco Zaffarano

Kerri Hoffman

Tony Baranowski

Jim Friedlich

Megan McCarthy

Moreno Cruz Osório

Whitney Phillips

Mandy Jenkins

Julia Angwin

Joanne McNeil

Anita Varma

Matt DeRienzo

Chicas Poderosas

Izabella Kaminska