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DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Nieman Foundation for Journalism at Harvard, 14 Nov. 2014. Web. 18 Oct. 2024.
APA
DeRienzo, M. (2014, Nov. 14). In a rush to maintain profits, newspapers are abandoning the art of customer service. Nieman Journalism Lab. Retrieved October 18, 2024, from https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
Chicago
DeRienzo, Matt. "In a rush to maintain profits, newspapers are abandoning the art of customer service." Nieman Journalism Lab. Last modified November 14, 2014. Accessed October 18, 2024. https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/.
Wikipedia
{{cite web
| url = https://www.niemanlab.org/2014/11/in-a-rush-to-maintain-profits-newspapers-are-abandoning-the-art-of-customer-service/
| title = In a rush to maintain profits, newspapers are abandoning the art of customer service
| last = DeRienzo
| first = Matt
| work = [[Nieman Journalism Lab]]
| date = 14 November 2014
| accessdate = 18 October 2024
| ref = {{harvid|DeRienzo|2014}}
}}
