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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: August 10, 2016

From “I think none of us were ever really happy with our old content management system” to “I’ve never seen such a great response to a CMS before.”
“It’s not experimentation that is most needed. It’s execution, and execution based on the value of smarter, rather than dumbed-down, local journalism.”