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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: February 7, 2017

Plus: The team behind Serial is getting ready for a new show, the Lewis Wallace/Marketplace debate, and are podcast networks responsible for the diversity of their shows?
“Letting people know that you’re actually listening to them, and that you pick up on stuff they tell you, enhances the trust.” Joseph Lichterman