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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: January 16, 2019

“I wanted to start engaging with readers about our intentions behind our stories.”
“We’re being forced to act like spies, having to learn tradecraft and encryption and all the new ways to protect sources. But we are not an intelligence agency. We’re not really spies. So, there’s going to be a time when you might make a mistake or do something that might not perfectly protect a source.”
“Who’s your audience? How will you serve that audience? Why do we care about that audience? No, really, what’s the payoff?”