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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: February 25, 2019

“The right approach is almost always giving up the illusion of control funders think they have and trusting that people closest to the work know what’s best.”
“If people have broadband and can access digital news — which is still not a given here in the state — thinking that news can come from a digital outlet is something new to a lot in the state.”