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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: July 15, 2019

When one news publisher has a story about something bad — a disaster, a death, or just general terribleness — other publishers move more quickly to match it than they do with good news.
Hint: Don’t just throw discounts at them.
“I really believe in the power of people to organize and advocate from the bottom up to create some solutions to this. I don’t think these solutions are going to come out of commercial media.”