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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: May 19, 2021

After getting replies that debunked false political news they’d shared, users were more likely to share low-quality news.
When we asked members what might make them upgrade their membership tier, the clear winner was to pitch higher-tier membership as a way to make content accessible to people who couldn’t afford to sign up.