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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: August 29, 2023

Frustration over a lack of transparency has been amplified by the newsroom’s status as “the gold standard of nonprofit journalism” and a role model other outlets have been encouraged to follow.
“There’s no point in making a wonderful website or an amazing app if people aren’t going to the website or downloading the app.”