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Editor’s Note: Encyclo has not been regularly updated since August 2014, so information posted here is likely to be out of date and may be no longer accurate. It’s best used as a snapshot of the media landscape at that point in time.

SeeClickFix is a website and application that allows citizens to report non-emergency issues to local government.

The Connecticut-based startup was founded in 2008 and offers free web and mobile phone tools to connect residents and local government bodies.

SeeClickFix has partnered with about 800 news organizations as of 2011, including The New York Times, the Washington Post, and the Journal Register Companyputting a widget on their websites, helping create maps of local issues and tracking what issues have been resolved. The site also partnered with NBC’s local data tool EveryBlock.

SeeClickFix has received funding from venture capital firms such as the Omidyar Network, and its three primary ongoing revenue sources are advertising on its media partners’ widgets, purchases of ad-free widgets, and software for municipalities and community organizations. It had 60 such clients in 2011. The company claims to be profitable, though not highly so.

In October of 2010, Toronto mayoral hopeful Joe Pantalone announced the development of a SeeClickFix mobile app that would integrate with the city’s 311 system for reporting problems with city services. In June 2011, it announced its first partnership with a university for reporting problems, at Southern Connecticut State.

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Primary author: Mark Coddington. Main text last updated: October 2, 2013.
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