Behind the scenes of one research team WhatsApp commissioned to fight misinformation →

“We’re not this know-it-all, authoritative magazine that we sometimes pretend to be.”

“‘Sales pitch? Blackmail?’ Mr. King wrote back. ‘Either way, 71 people have subscribed so far. Are there 29 more Twitterheads out there who want to ante up? Just asking.'”

Kerry Washington also @’d them: “Dear @CBSNews, I am encouraged by the diversity you DID include. But when it comes time to discuss the inevitable role that race and racism will play in the election, who will you turn to for a perspective with nuanced & personal understanding of the African American experience?”

“That little tangerine bubble has become a wistful symbol of defiance against a centralized web increasingly controlled by a handful of corporations, a web that hardly resembles the syndicated web of Werbach’s imagining.” —CS

“In growing its collection of originals, the company found that podcasters who joined Spotify exclusively were actually able to grow their audience, despite leaving other distribution platforms.”

“The New York Times produced 13 different augmented reality projects in 2018, ranging from an investigation into a bombing in Syria to a visit to the large hadron collider at CERN; Time Magazine launched its first-ever augmented reality issue of its magazine; The Washington Post, which started producing augmented reality content in 2017, continued producing projects in 2018.”

“In 2019, we [should] go beyond the marketing campaigns of ‘Facts First’ and ‘Democracy Dies in Darkness’ and all of that. That’s great. That’s really good stuff. We need to go further now. We need to actually do better about showing our work … Dial up the efforts to be transparent about when we get things wrong or when we change things, why have we done that. I think there’s so much of the journalistic process that audiences don’t understand and we need to lay that bare. I think that will increase the trust.”

“The worst thing that a reader can do, we now know, is to consume whatever pops up at the top of a Facebook feed or Google search — the pond scum floating on the surface of the Internet. What we need is a digital-media version of organic food or a local farmers’ market: ethically sourced, sustainably funded, and integrity-certified, all the way from CMS up.”

“Like most other public radio stations, KUNR once offered news only in English. But the contrast between its largely white audience and Reno’s racially diverse population spurred KUNR to start experimenting with multilingual news in early 2017. Hispanics made up 24.6 percent of Reno’s population in July 2017, according to U.S. Census data, whereas only about 5 percent of KUNR’s weekly audience is Latino.”