The U.S. Federal Trade Commission has sought to end “click to subscribe, call to cancel” subscription policies for years, labeling the practice — common in the news industry — “dark” and “deceptive” and vowing to ramp up enforcement.
But the federal organization admitted this week that its current enforcement and rules “have only gotten part way” to fixing the problem. On Thursday, the FTC announced a formal “click to cancel” provision it says will bring the rules the rest of the way. The commission voted 3-1 to bring this proposal to the public and the next step is allowing consumers to submit comments on the proposed rule electronically.In case you haven’t had the pleasure of encountering this particular retention tactic in the wild, the rule change would formally ban companies from offering a free or reduced trial without making it clear that customers will be automatically be billed for the full price soon after. It would also ban companies from making it much, much harder to cancel a payment than to sign up for one.
Specifically, “if you can sign up online, you must be able to cancel on the same website, in the same number of steps,” according to the FTC. Sellers must also “take ‘no’ for an answer” instead of continuing to pitch new offers when customers call to cancel a subscription.
“These companies are betting that customers will be too impatient, busy, or confused to jump through every hoop,” FTC chair Lina Khan wrote about the proposed rule.The new rule would help the FTC with enforcement. Companies could face a fine of $50,000 per violation per day.
“When you’re talking about companies that have hundreds or thousands or millions of consumers,” Khan said, “that could add up quite quickly.”
The FTC said the click to cancel rule is just one of “several significant updates” it is proposing to its rules regarding subscriptions and recurring payments.
“The new click to cancel provision, along with other proposals, would go a long way to rescuing consumers from seemingly never-ending struggles to cancel unwanted subscription payment plans for everything from cosmetics to newspapers to gym memberships,” according to a news release.
You can read more here.
The Emancipator launched in 2021 with lofty goals (to reframe a national conversation in order to “hasten racial justice”), an impressive list of supporters (its original advisory board included Joy Reid, Eddie Glaude, Sewell Chan, Nikole Hannah-Jones, Jelani Cobb, and Annette Gordon-Reed, among others), and two major Boston institutions behind it.
Now, after two years, one of those institutions is stepping back.
The Boston Globe is ending its official involvement with the digital publication. The Emancipator, which is named after a legendary abolitionist newspaper, will continue its work with the other founding partner, Boston University’s Center for Antiracist Research. (There’s already an open Emancipator digital producer listing up at the university.)
“Over the last two years, the Globe provided essential media start-up resources to develop and launch a digital newsroom in a short span of time,” Boston Globe spokesperson Heidi Flood said in an email. “We’ve successfully built a foundation for The Emancipator to regularly publish its content, newsletter, and to continue growing its reader base and social media presence.”
As a nonprofit newsroom, The Emancipator will operate independently within BU. Globe columnist Kimberly Atkins Stohr — who had served as The Emancipator’s lead writer while contributing to the Globe’s opinion section — will stay with the paper while Amber Payne, co-editor-in-chief, will transition into the role of publisher and general manager for The Emancipator. (The other co-editor-in-chief, Deborah Douglas, was named director of Medill’s Midwest Solutions Journalism Hub in January.) Payne will focus on “strategic operations and development,” according to an internal email, and lead the search for the outlet’s next editor-in-chief. Another full-time employee and an audience engagement intern will also transition from the Globe to BU.
Payne, who joined The Emancipator after a year here at Harvard as a Nieman Fellow, told me the publication always knew it had a two-year runway under the current arrangement. After that time, Boston University and the Globe could renew or one institution could take on the project by itself. Payne said the shift to BU will allow The Emancipator to “streamline” its fundraising efforts and operations.
The Emancipator launched with coverage on the racial wealth gap, anchored by reporting by from Stohr. Another flagship series has been #TheTalk, which covers “what we tell our children and ourselves about being safe and sound in the world.” (Here’s one video commentary — a white mother talking to her sons about white nationalist content in their social feeds — that stands out to Payne.)
So far this year, The Emancipator has published 18 pieces, including four videos. Recent articles include an opinion piece arguing “parents rights” are a red herring, a reported piece about the fate of the Nashville building where historic counter-protests took place, and an article by a professor and leader at Boston University Center for Antiracist Research outlining an eponymous test to help audiences determine if the movie they are watching is antiracist or not.
Until the transition is finalized and a new homepage is launched, you can read The Emancipator’s work over at the Globe.
The Nieman Journalism Lab is a collaborative attempt to figure out how quality journalism can survive and thrive in the Internet age.
It’s a project of the Nieman Foundation for Journalism at Harvard University.