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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: August 8, 2018

“The newsletter itself in your inbox is simply not enough. What is it like to speak to the editor if you reply? What do you want to do with the information? What is the action involved when you get this newsletter?”
And apparently without incident! “The ultimate goal is a less polarized debate and a less polarized, more open, and plural public…But we also want to raise people’s awareness of the value of joining in on the same conversation, and not splitting into different atoms.”