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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Joshua Benton

Joshua Benton founded Nieman Lab in 2008 and served as its director until 2020; he is now the Lab’s senior writer. Before spending a year at Harvard as a 2008 Nieman Fellow, he spent a decade in newspapers, mostly at The Dallas Morning News. His reports on cheating on standardized tests in the Texas public schools led to the permanent shutdown of a school district and won the Philip Meyer Journalism Award from Investigative Reporters and Editors. He has reported from a dozen foreign countries, been a Pew Fellow in International Journalism, and three times been a finalist for the Livingston Award for International Reporting. Before Dallas, he was a reporter and occasional rock critic for The Toledo Blade. He wrote his first HTML in January 1994.
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