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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: October 9, 2019

The number of employees soon to be cut at the No. 1 U.S. newspaper chain is about the same number as the No. 2 chain has in total. But newsrooms should mostly be spared — for now.
Showing markers of content’s popularity makes a marketplace of information more unequal and less predictable. Hiding them strengthens the correlation between popularity and quality.
“These skills are in some ways very similar to doing journalism. As that was impressed upon the cohort, that helped make a shift: It helped give people a mindset where they felt more confident and realized, ‘Yes, I do have the skills to do this.'”