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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: October 10, 2019

“If we’re going to have news that is paid for by audiences, we have to talk about the news that should never be behind paywalls.”
“Instead of thinking about platform companies as the next generation of newspapers, radio stations, or TV channels, we should see them as entirely new entities that shapeshift constantly. Sometimes they are like cities, newsrooms, post offices, libraries, or utilities — but they are always like advertising firms.”
“We needed a product to push out news faster to a consumer, even if it’s just one to two sentence updates.”