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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: August 21, 2020

“Many of our interviewees had little direct experience with news, yet they ‘knew’ they could not trust it, or found it boring, or that it was part of a shady system intended to hide important matters from them.”
“The more often participants had heard a statement, the more likely they were to attribute it to Consumer Reports rather than the National Enquirer.”