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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Archives: March 15, 2022

“We’re going past the idea of thinking ‘How can we get someone to give $5 a month?’ and thinking, ‘How do we inspire people to action?’”
“[T]he question is not whether the problem is real, but how research might quantify and describe its true prevalence, and how to address the problem.”