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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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“We often talk with newsroom leaders who feel compelled to accept every invitation to participate in a program because they don’t want to miss an opportunity.” Mary Walter-Brown
“We have a problem with the ways traditional managers view technology in this new environment.”
“Thank goodness that the mandate will never be to look what’s getting the most Twitter likes.”
Journalists — like nurses and teachers — want to do work that’s interesting and socially beneficial. But the industry’s increasing precariousness counterbalances the appeal.
“Ultimately, what we’re fighting for is the right to freelance.”
While the sector is still growing, that growth is slowing, by some metrics. And audience data for 2023 shows that across all outlets surveyed, average monthly web traffic fell.
“I don’t think there’s a circumstance where if you can just twist the dials the right way it’s going to unlock lots and lots of earned revenue from a big subscriber base.”
“There are haves and have-nots in the nonprofit journalism space. And this isn’t right.”
Keeping reporters healthy over the long term often requires both systemic and behavioral changes, and getting buy-in often isn’t easy.