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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Angèle Christin

“In 2019, I hope that newsrooms will take this anti-algorithm stance to the next level by turning a critical eye to their own behavior.”
Newsroom ethnographer Angèle Christin studied digital publications in France and the U.S. in order to compare how performance metrics influence culture.