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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Alexis Lloyd & Matt Boggie

Alexis Lloyd and Matt Boggie are creative director and executive director, respectively, of The New York Times R&D Lab.
“We will start to see more senior leadership in news organizations that comes from design, product, and technology backgrounds.”
“What we’re seeing is a movement away from public or semi-public social platforms to platforms that are much more closed and private.”