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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Aron Pilhofer

Aron Pilhofer is the James B. Steele Chair in Journalism Innovation at Temple University.
“Journalists are the reason people pay for news in the first place. We are the product. The problem is, we’re still producing a 19th-century product and selling to a 21st-century audience, with predictable results.”