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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Eric Athas and Keith Hopper

Eric Athas is a digital news specialist at NPR’s Digital Services division in Boston. Keith Hopper is director of product strategy and development for NPR Digital Services.
@ericathas
When NPR shared links to KPLU stories on its Facebook page — only visible to people in the Seattle area — the station’s website got record traffic.