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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Beena Raghavendran

Beena Raghavendran is an engagement reporter for ProPublica’s Local Reporting Network.
“Empathy — putting yourself in someone else’s shoes, a natural product of journalism — is now limited by our screens.”
“I’ve lost count of all the new ways of asking people to share stories that I’ve seen this year.”