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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Charo Henríquez

Charo Henríquez is senior editor of digital storytelling and training at The New York Times.
“It’s time to reflect on the opportunities not afforded to people who have been moving journalism forward and realize that we didn’t build pipelines for present and future leaders who think about our industry and craft in a multi-disciplinary sense.”
“We need to build and sustain trust in our audiences. And yes, ‘audiences’ not ‘audience,’ because digital news consumers are not monolithic, and neither should be the ways we look at them.”
“Newsrooms can and should have people, or at least one person, dedicated to thinking about their journalism, their audience, the tools they have available, and how to best connect all three.”