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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Dan Gillmor

Dan Gillmor is a journalism professor at Arizona State University’s Walter Cronkite School of Journalism and Mass Communication and the author, most recently, of Mediactive.
@dangillmor
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“If posting corrections means a hit to their credibility in the short term, that is a risk they should be willing to take.”
Even the best reporters eventually get something wrong. This experiment tried to use the tools we use to spread our stories to spread our mea culpas.
“We can’t just upgrade journalists. We, the people who use media mostly as consumers and sharers, have to upgrade ourselves, too.”
“If journalists won’t take a stand for core liberties like free expression — and then be leaders in the campaign to save or restore them — we’ll be fit to call ourselves entertainers, and not much else.”
“If journalism is to matter, we can’t just raise big topics. We have to spread them, and then sustain them.”
“When enough news consumers are hopelessly confused — or have been burned by low-quality information — they’ll retreat to quality.”
Engaging more with the rest of the university is one way j-schools can gain relevance.
The forces that seek to control the free flow of information are bigger than ever, the blogging pioneer argues — and a direct threat to journalism and innovation.