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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Elizabeth Jensen

Elizabeth Jensen is NPR’s ombudsman.
“More voices from the middle need to be amplified, because we already know what the extremes are.”
“After several years of listening to journalism’s sages talk about how important it is that we more explicitly explain our processes, we’re finally going to get serious about doing just that.”
“When they notice something sloppy, they tell you so, publicly. And when pollsters come around to ask whether mainstream, nonpartisan journalism is trustworthy, they tell them, too.”