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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Emi Kolawole

Emi Kolawole is the editor-in-residence at the Hasso Plattner Institute of Design at Stanford University, better known as the Stanford d.school.
“Empathy may help discover unmet needs in the short term, but community will allow news organizations to scale solutions and build greater trust in the long term.”
“The path between the story and someone’s ability to act on it is getting shorter.”