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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Filippo Menczer

“We have observed a broad spectrum of behaviors mixing the characteristics of bots and people.”
A body of research shows that stronger, not weaker, moderation of the information ecosystem is what’s needed to combat harmful misinformation.
“The heart of the matter is the distinction between provoking a response and providing content people want.”