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Why do some people avoid news? Because they don’t trust us — or because they don’t think we add value to their lives?
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Articles by Feli Sánchez

Feli Sánchez is a user advocate at Quartz.
“Creating valuable products first requires news organizations to understand the people for whom they are designing. We need to commit to learning what their goals and motivations are, and what they are trying to accomplish when they sign up for a newsletter, download our app, or visit our site.”