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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Francesca Tripodi

Francesca Tripodi is an assistant professor at the University of North Carolina’s School of Information and Library Science.
“More options are great in theory, but new platforms could also provide a haven for misinformation and hate speech and further prevent us from engaging with opinions that challenge our existing beliefs.”