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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Gizem Ceylan

Gizem Ceylan is a postdoctoral research associate at Yale University’s School of Management.
“After a few tweaks to the reward structure of social media platforms, users begin to share information that is accurate and fact-based.” (Though the tweaks involved paying people to do so.)