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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Hannah Cassius

Hannah Cassius is a product manager at The New York Times.
“Breaking down our filter bubbles and echo-chambers will not be solved by the actions of one, rather it needs to be tackled in a cross-functional effort by all parties involved: news organizations, social media platforms, and, most importantly, our readers.”