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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Heather Chaplin

Heather Chaplin is director of the Journalism + Design program at The New School in New York.
“Our prism of partisanship as the fundamental way to view the world is dangerously myopic, blinding us to the real workings of power, and causing us not to ask the right questions.”
“Because journalism is not The New York Times, or BuzzFeed, or the Miami Herald. When you strip everything down to its essential function, journalism is a system for collecting, synthesizing, verifying and distributing news. Everything else is just form.”