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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Heather Rollwagen and Ivor Shapiro

Heather Rollwagen is an associate professor of sociology and Ivor Shapiro is a professor of journalism at Ryerson University.
Social psychologists have demonstrated a significant link between people’s behavior, their values, and the norms of their milieu, and that they feel rewarded when they act consistently with their beliefs.