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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Julia B. Chan

Julia B. Chan is director of audience for Mother Jones.
“Our devices, digital platforms, and technological advances have amplified and evolved our ‘always on’ culture to one that is ‘extremely online’ — and it’s taking a toll.”
“We’ve come to realize that one-time visitors — effectively the one-night stands of the media world — provide little more than the cheap thrills of banner-ad dollars. And chasing comScore uniques isn’t very fulfilling. But a meaningful connection with our audience? That’s #relationshipgoals.”