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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Julia B. Chan and Kim Bui

Julia B. Chan is managing editor of digital at KQED in San Francisco. Kim Bui is director of audience innovation at the Arizona Republic.
“We were told we weren’t ready, we didn’t have enough experience, we didn’t have the right experience, we weren’t a good culture fit. or we were too radical. And then 2020 happened.”