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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Jennifer Choi

Jennifer Choi is a program officer for the McCormick Foundation’s Democracy Program.
“How does your news organization help audiences cut through the noise to get the information they need to civically empower themselves?”
“We’ll stop using objectivity as an excuse for a weak and lazy narrative and step forcefully into giving voice to those who are perpetually harmed and ignored. We’ll be brutally fair and speak up, especially against bullies.”
“Journalists are expert empathizers — audiences will come to value this rare skill and pay for it, even if they don’t always agree with your content.”