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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Keren Goldshlager

Keren Goldshlager works on Medium’s publisher development team.
“In 2017, the publishers that optimize for quality of content over quantity of clicks will earn the loyalty — and the business — of readers. Their audiences may be smaller, but they’ll be more valuable.”