“When our models noticed stocks of companies moving in ways that typically indicate news, our system pinged the relevant beat reporter in Slack so he or she could hit the phones and see what’s going on. It’s a great way to break news.”
“In the case of commenting, we have concluded that overly focusing on the small subset of users who comment frequently and want no one intervening at all in their comments is costing us the opportunity of engaging with our much larger, growing, and diversifying audience.”
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Story, Louise. "Goodbye “moderators,” hello “audience voice reporters”: Here’s how The Wall Street Journal is refocusing the comments to incentivize better behavior." Nieman Journalism Lab. Nieman Foundation for Journalism at Harvard, 9 Apr. 2019. Web. 28 Mar. 2024.
APA
Story, L. (2019, Apr. 9). Goodbye “moderators,” hello “audience voice reporters”: Here’s how The Wall Street Journal is refocusing the comments to incentivize better behavior. Nieman Journalism Lab. Retrieved March 28, 2024, from https://www.niemanlab.org/2019/04/goodbye-moderators-hello-audience-voice-reporters-heres-how-the-wall-street-journal-is-refocusing-the-comments-to-incentivize-better-behavior/
Chicago
Story, Louise. "Goodbye “moderators,” hello “audience voice reporters”: Here’s how The Wall Street Journal is refocusing the comments to incentivize better behavior." Nieman Journalism Lab. Last modified April 9, 2019. Accessed March 28, 2024. https://www.niemanlab.org/2019/04/goodbye-moderators-hello-audience-voice-reporters-heres-how-the-wall-street-journal-is-refocusing-the-comments-to-incentivize-better-behavior/.
Wikipedia
{{cite web
| url = https://www.niemanlab.org/2019/04/goodbye-moderators-hello-audience-voice-reporters-heres-how-the-wall-street-journal-is-refocusing-the-comments-to-incentivize-better-behavior/
| title = Goodbye “moderators,” hello “audience voice reporters”: Here’s how The Wall Street Journal is refocusing the comments to incentivize better behavior
| last = Story
| first = Louise
| work = [[Nieman Journalism Lab]]
| date = 9 April 2019
| accessdate = 28 March 2024
| ref = {{harvid|Story|2019}}
}}