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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Louise Story

Louise Story is editor of newsroom strategy and interim chief technology and product officer at The Wall Street Journal.
“When our models noticed stocks of companies moving in ways that typically indicate news, our system pinged the relevant beat reporter in Slack so he or she could hit the phones and see what’s going on. It’s a great way to break news.”
“In the case of commenting, we have concluded that overly focusing on the small subset of users who comment frequently and want no one intervening at all in their comments is costing us the opportunity of engaging with our much larger, growing, and diversifying audience.”