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Why “Sorry, I don’t know” is sometimes the best answer: The Washington Post’s technology chief on its first AI chatbot
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Articles by Matthew Hindman

Matthew Hindman is an associate professor of media and public affairs at George Washington University and author of the upcoming book The Internet Trap: How the Digital Economy Builds Monopolies and Undermines Democracy.
The method was similar to the one Netflix uses to recommend movies — no crystal ball, but good enough to make an effective political tool.